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Infobahn Softworld

Compare

3.5

based on 34 Reviews

73 Infobahn Softworld Jobs

Customer Service Representative - ServiceNOW

Infobahn Softworld Inc.

3.5

based on 34 Reviews

3-5 years

Hyderabad / Secunderabad

1 vacancy

Customer Service Representative - ServiceNOW

Infobahn Softworld

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Basic CRM Helpdesk Monitoring and Evaluation SaaS Sales ITIL

+ 2 more

Job Description

What you get to do in this role-

Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or ServiceNow CRM in a timely efficient manner.

You will be escalating to internal or external support resources and Subject Matter Experts when necessary.

You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or walk-through.

Identify self-service documentation gaps and create Knowledge Base Articles to help the customer.

You will provide support for ServiceNow customers by managing multiple cases daily.

You will assist peers with their cases.

You will participate in User Acceptance Testing (UAT).

Skills:

To be successful in this role, we need someone who has-

Any IT or Engineering graduates from a recognized university.

Technical background and an ability to learn and absorb technology quickly.

Great written and verbal communication skills

Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.

The ability to communicate effectively with people at all levels.

The ability to have difficult conversations with customers.

The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.

Basic understanding of ITIL Skills and business processes.

3 - 5 years working within an IT environment

The ability to work as part of a team and on their own initiative.

Note:

You should be willing to work on a rotational basis for weekend shifts, holidays, and/or on-call as needed.

Desired requirements

A good understanding of the ServiceNow platform is an advantage

Experience with using and troubleshooting SaaS applications.
Note: The shift timings will be from 1 PM to 10 PM IST

Education:

.Any IT or Engineering graduates from a recognized university

Employment Type: Full Time, Permanent

Read full job description

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What people at Infobahn Softworld are saying

What Infobahn Softworld employees are saying about work life

based on 34 employees

76%

100%

66%

80%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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