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Infobahn Softworld

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3.3

based on 30 Reviews

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194 Infobahn Softworld Jobs

Customer Service Representative - ServiceNOW

Infobahn Softworld Inc.

 · 

3.3

 based on 30 Reviews

3-5 years

Hyderabad / Secunderabad

1 vacancy

Customer Service Representative - ServiceNOW

Infobahn Softworld

posted 17hr ago

Job Role Insights

Flexible timing

Key skills for the job

Basic CRM Helpdesk Monitoring and Evaluation SaaS Sales ITIL

+ 2 more

Job Description

What you get to do in this role-
Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or ServiceNow CRM in a timely efficient manner.
You will be escalating to internal or external support resources and Subject Matter Experts when necessary.
You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or walk-through.
Identify self-service documentation gaps and create Knowledge Base Articles to help the customer.
You will provide support for ServiceNow customers by managing multiple cases daily.
You will assist peers with their cases.
You will participate in User Acceptance Testing (UAT).

Skills:
To be successful in this role, we need someone who has-
Any IT or Engineering graduates from a recognized university.
Technical background and an ability to learn and absorb technology quickly.
Great written and verbal communication skills
Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.
The ability to communicate effectively with people at all levels.
The ability to have difficult conversations with customers.
The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
Basic understanding of ITIL Skills and business processes.
3 - 5 years working within an IT environment
The ability to work as part of a team and on their own initiative.

Note:
  • You should be willing to work on a rotational basis for weekend shifts, holidays, and/or on-call as needed.
Desired requirements
A good understanding of the ServiceNow platform is an advantage
Experience with using and troubleshooting SaaS applications.
Note: The shift timings will be from 1 PM to 10 PM IST
Education:
.Any IT or Engineering graduates from a recognized university

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Service Representative roles with real interview advice

People are getting interviews at Infobahn Softworld through

(based on 2 Infobahn Softworld interviews)
Referral
Job Portal
50%
50%
Low Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.

What people at Infobahn Softworld are saying

What Infobahn Softworld employees are saying about work life

based on 30 employees
73%
100%
60%
80%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Infobahn Softworld Benefits

Work From Home
Cafeteria
Team Outings
Soft Skill Training
Job Training
Free Transport +6 more
View more benefits

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