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Technical Support Engineer
Infobahn Softworld
posted 6hr ago
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Flexible timing
Key skills for the job
Job Description
Technical Support Engineer - Service Management
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
- Demonstrated creative problem-solving approach and strong analytical skills
- Must be proficient with analyzing log files and standard debugging concept.
- Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.
- Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals)
- Experience troubleshooting web application
- Experience in troubleshooting Java Script Code.
- Excellent communication skills (verbal and written)
- Must have bachelor s degree in Computer Science or related field (or equivalent degree and experience)
- 2+ years providing customer facing technical support (Web based products or e-commerce preferred)
- 2+ years of ServiceNow Development/Admin Experience is mandate
Employment Type: Full Time, Permanent
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Rating based on 1 Technical Support Engineer
review
Anonymous · It
in San jose
Likes
Good Communication
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Read 1 reviewTechnical Support Engineer salary at Infobahn Softworld
reported by
1
employee
with 4
years exp.
₹8.6
L/yr - ₹10.9
L/yr
107%
more
than the average Technical Support Engineer Salary in India
View more details
What Infobahn Softworld employees are saying about work life
based on 30 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Infobahn Softworld Benefits
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