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Salesforce Administrator
Atlas
posted 12hr ago
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Job Description
Job Description
Atlas Copco Specialty Rental is currently implementing and rolling out a next generation application landscape. With this project, we are taking a quantum leap forward to build a solid and future-proof solution to manage our business. A global template team and technical team has been formed, who are building a global solution template within the Salesforce and SAP ecosystem, with a mission to harmonize and standardize Specialty Rental s end-2-end processes. This template has started being rolled out to all Specialty Rental regions globally and will continue over the coming years.
The Atlas Copco Specialty Rental Division is currently looking for a Salesforce Administrator (Support Specialist) to join our team. Your mission will be to support the growing user base for Salesforce CRM, CPQ and Field Service, taking care of the system administration and data management, but partly also assisting with and developing continuous improvement initiatives. In this role, you will report to the Competence Center Manager Business Applications.
Tasks and responsibilities
- Provide first-line support to our users in Marketing, Sales, Operations and Service, aiming for quick resolution of problems and issues
- Perform system administration, testing, configuration, data load and data cleaning tasks
- Communicate with suppliers (internal or external) in relation to system enhancements or escalated issues
- Maintain and improve existing documentation and training material
- Participate in projects to enhance our systems or processes
- Provide input and support initiatives to increase our user support efficiency
- Create and deliver micro-trainings to the user community
Experience educational requirements
Educational Requirements :
- You have a business degree in information technology or equivalent through experience
- Salesforce Administrator certification is recommended
- Strong English written and oral communication skills are mandatory. Any additional language is a plus
Experience Requirements:
- You have experience supporting Salesforce Sales and/or Service Cloud orgs in a global environment
- Experience with Salesforce Field Service or CPQ is a plus
- Experience with document generation tools is a plus
- Excellent organizational, communication and analytical skills
- From a technical perspective we expect experience with more complex support issues and bug fixes, expanding the basic administrator tasks of user creation and data management
Personality requirements
Competency is more than ever a combination of knowledge, experience and attitude. Key behaviors of our candidate are:
- An innovative there is always a better way" person with a positive, flexible and responsive can do mindset
- A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency. You will be part of a global team but should be able to work independently on the support issues assigned to you and take ownership of these from an end-to-end perspective
- A methodic and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promise
- A customer centric individual who understands customers needs and seeks to fulfil or exceed expectations
- A team player and natural diplomat who interacts and unites team members, customers and other stakeholders
- Open-minded with a global mindset, curious to understand and learn new perspectives
- An entrepreneurial mind set; through enthusiasm, commitment and curiosity you achieve great things together with your stakeholders
- A person who complies with our DNA (Commitment Interaction Innovation)
Employment Type: Full Time, Permanent
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based on 18 employees
Flexible timing
Monday to Friday
Within city
Day Shift
Atlas Benefits
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