Specialist App/Prod Support

Job Description:

About the Role: We are looking for a highly skilled and motivated individual to join our team. This role will involve providing comprehensive support for a variety of systems and applications, ensuring their availability, reliability, and performance. The ideal candidate will have a strong background in operations support, programming, and DevOps, with the ability to work effectively in a shift-based environment.

Key Responsibilities:

• Provide 24/7 support for production systems and applications, ensuring their optimal performance and availability.
• Monitor system performance and respond to incidents promptly, following established procedures for resolution.
• Perform routine maintenance tasks, including backups, patching, and updates.
• Collaborate with development and DevOps teams to deploy new releases and updates.
• Troubleshoot and resolve issues related to application performance, database connectivity, and server configurations.
• Document support activities, incidents, and resolutions in the ticketing system.
• Participate in shift rotations, ensuring continuous support coverage.
• Implement and maintain automation scripts for routine tasks using Python Scripting and Shell Scripting.
• Administer and support web applications developed using JavaScript, Java/JSP (webapp).

Technical Skills:

• Programming : Java, Maven, PHP, JavaScript, Node/NPM, Python Scripting, Shell Scripting
• Frontend : JavaScript, Java/JSP (webapp)
• Operations Experience: Admin/support, HA Proxy, Productions operations, webapp development
• Database : MySQL, PostgreSQL, Oracle
• DevOps : DevOps, Jenkins, Docker, Kubernetes, Terraform, NGINX, JFrog, Chef, Productions operations
• Operating Systems : Linux/Unix
• Cloud Platforms : Azure

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in operations support, system administration, or a similar role.
• Strong understanding of DevOps principles and practices.
• Understanding of SDLC .
• Experience with database management and administration (MySQL, PostgreSQL, Oracle).
• Proficiency in programming and scripting languages (Java, PHP, JavaScript, Python, Shell).
• Hands-on experience with cloud platforms (Azure) and containerization technologies (Docker, Kubernetes).
• Familiarity with CI/CD tools (Jenkins) and configuration management tools (Terraform, Chef).
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and teamwork skills.
• Willingness to work in a rotational shift environment, including nights and weekends.

Preferred Qualifications:

• Experience with web application development and support.
• Knowledge of production operations best practices.
• Previous experience in a 24/7 support environment.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Collaborative and inclusive work environment.
• Health and wellness programs.

Weekly Hours:

40

Time Type:

Regular

Location:

IND:AP:Hyderabad / Argus Bldg, Sattva, Knowledge City - Adm: Argus Building, Sattva, Knowledge City

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-54438 Date posted 02/17/2025