Application Support Engineer Level 1

About Astound Digital

At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world s most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary

Job Purpose

We are currently looking for a talented engineer to join our 24/7 Support team in the office on the Level 1 position. All the opportunities to prove yourself and grow professionally are provided, just dare to try and demonstrate your skills to be recognized.

What You ll Be Doing:

• Proactively monitor customers ecommerce solutions and Company Internal infrastructure using company wide monitoring tools;
• Timely acknowledge and resolve requests\incidents or properly escalate to the appropriate next level of support, development team and 3rd parties, using the internal instructions, procedures, Knowledge Base and according to accepted SLA time;
• Perform complex analysis of Production and Staging applications errors, investigate possible performance degradation or availability issues of services with appropriate escalation to the next Support level if appropriate;
• Perform deployments and patches of Production and Staging environments on demand from Project Team and Client;
• Maintain all Internal Company systems, grant access for internal users, collaborate with DBA and other Teams to resolve any issues.

What We re Looking For:

• 3+ years of similar experience;
• Unix-based and Windows-based systems administration skills;
• General knowledge in SQL and in network administration;
• English language at intermediate level as a minimum;
• Excellent communication skills (verbal and written);
• Strong time management skills;
• Understanding and analyzing requests, quick reaction;
• Excellent problem investigation and solving skills.

You are:

• Responsible;
• Initiative;
• Multi-tasking;
• Self-organized;
• Team player;
• Eager to learn.

Good to have:

• Experience with monitoring systems operations;
• Experience with Relational databases: MySQL, Oracle, DB2;
• Work in Linux console;
• Experience with Shell scripting (Bash, Python, Perl);
• Experience with the shift schedule, particularly with night shifts.

Why work for Astound Digital

Whether you re working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches.

Grow your career with Astound Digital, and discover exciting opportunities while doing the work you love!