Sr Specialist Network Technology Support

Job Description:

Ensure the reliability and continuous operation of ATTs Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services.

An experienced professional with in-depth knowledge, applying organizational practices to resolve moderately difficult problems. Works with independent judgement on expansive projects with minimal supervision, implementing policy changes to improve functions. Actions impact efficiency costs, schedules and client relationships. Interacts primarily within the department and with General Managers and above across various teams.

Supervisory: No.

Handles more complex network issues, performing root cause analysis, and working on the implementation of vendor/IT fixes or design changes.

Typical responsibilities may include some or all of the following:

Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues.

Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring.

Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes.

Collaboration and Coordination: Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers.

Documentation and Reporting: Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports.

Bachelors degree (BS/BA) desired.

2+ years of related experience. Certification is required in some areas.

Weekly Hours:

Time Type:

Location:

It is the policy of ATT to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, ATT will provide reasonable accommodations for qualified individuals with disabilities.