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2 Aura Global Jobs
Support Engineer
Aura Global
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Aura Global India is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey
- Responding to customer inquiries and resolving technical issues via phone, email, or chat
- Conducting diagnostic tests to identify the root cause of customer issues
- Providing technical guidance to customers and walking them through solutions to resolve their problems
- Collaborating with development teams to escalate and resolve complex technical issues
- Maintaining accurate records of customer interactions and issue resolutions in a CRM system
- Participating in the development and delivery of customer training and support materials
- Communicating with customers and internal stakeholders to provide status updates on issue resolution
- Strong technical background and understanding of hardware and software systems
- Excellent communication and interpersonal skills
- Experience with CRM and ticketing systems
Employment Type: Full Time, Permanent
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What people at Aura Global are saying
What Aura Global employees are saying about work life
based on 7 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Aura Global Benefits
Job Training 
Work From Home 
Team Outings 
Education Assistance 
Soft Skill Training 
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