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Associate - Guest Relations

0-3 years

Kannur

1 vacancy

Associate - Guest Relations

Aster Dm Healthcare

posted 2mon ago

Job Description

  • The primary responsibility of an Associate in Guest Relations is to ensure a positive and memorable experience for guests by addressing their needs, resolving issues, and maintaining strong relationships

Here are some common responsibilities and requirements associated with this role:

  • Guest Assistance: Greeting guests, answering their inquiries, and providing information about services, facilities, and amenities
  • Assisting with check-in, check-out, and registration processes
  • Issue Resolution: Handling guest complaints, concerns, or requests promptly and effectively
  • Investigating and resolving problems to ensure guest satisfaction
  • Communication and Coordination: Maintaining clear and professional communication with guests, as well as internal teams (eg, housekeeping, maintenance, and reservations), to ensure smooth operations and timely service
  • Relationship Building: Developing and nurturing relationships with guests to create a welcoming and personalized experience
  • Anticipating their needs and providing personalized recommendations and assistance
  • Service Recovery: Proactively identifying and addressing potential service lapses or guest dissatisfaction
  • Implementing service recovery procedures to resolve issues and regain guest confidence
  • Guest Feedback: Collecting and analyzing guest feedback, reviews, and surveys
  • Identifying areas for improvement and recommending changes to enhance the guest experience
  • Documentation: Maintaining accurate guest records, reservations, and incident reports
  • Recording guest preferences and special requests to ensure personalized service during future visits
  • Requirements:

Customer Service Skills: Strong interpersonal and communication skills to interact effectively with guests, listen to their concerns, and provide excellent service

  • Problem-Solving Abilities: Ability to think on your feet, make quick decisions, and resolve guest issues in a timely and satisfactory manner
  • Empathy and Patience: Displaying empathy, understanding, and patience while addressing guest needs and resolving conflicts
  • Multitasking and Time Management: Managing multiple tasks and priorities simultaneously while maintaining attention to detail and delivering efficient service
  • Professionalism: Presenting a professional and polished appearance, adhering to company policies and standards, and maintaining confidentiality of guest information
  • Knowledge of the Industry: Familiarity with the hospitality industry, including hotel operations, amenities, local attractions, and events, to provide accurate information and recommendations
  • Language Skills: Proficiency in spoken and written communication in the required languages, especially if the role involves interactions with international guests
  • Keep in mind that the specific requirements and responsibilities may vary depending on the organization, industry, and position level

Employment Type: Full Time, Permanent

Read full job description

Prepare for Associate roles with real interview advice

Top Aster Dm Healthcare Associate Interview Questions

Q1. Submission and resubmission and guideline of medical coding
Q2. What are the stages of grief counselling?
Q3. What is insulin
View all 14 questions

What people at Aster Dm Healthcare are saying

4.8
 Rating based on 3 Associate reviews

Likes

It was overall a good experience

  • Skill development - Good
  • +2 more
Dislikes

Poor appraisal and promotions

  • Promotions - Poor
Read 3 Associate reviews

Associate salary at Aster Dm Healthcare

reported by 25 employees
₹2 L/yr - ₹5 L/yr
60% less than the average Associate Salary in India
View more details

What Aster Dm Healthcare employees are saying about work life

based on 451 employees
50%
44%
52%
98%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Aster Dm Healthcare Benefits

Health Insurance
Soft Skill Training
Job Training
Free Transport
Team Outings
Cafeteria +6 more
View more benefits

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