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260 Aster Medcity Jobs
Associate.Guest Relations.Aster MIMS Kannur
0-3 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Associate.Guest Relations.Aster MIMS Kannur
Aster Medcity
posted 11hr ago
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Key skills for the job
Job Description
- The primary responsibility of an Associate in Guest Relations is to ensure a positive and memorable experience for guests by addressing their needs, resolving issues, and maintaining strong relationships
- Here are some common responsibilities and requirements associated with this role:Responsibilities:Guest Assistance: Greeting guests, answering their inquiries, and providing information about services, facilities, and amenities
- Assisting with check-in, check-out, and registration processes
- Issue Resolution: Handling guest complaints, concerns, or requests promptly and effectively
- Investigating and resolving problems to ensure guest satisfaction
- Communication and Coordination: Maintaining clear and professional communication with guests, as well as internal teams (e
- g
- , housekeeping, maintenance, and reservations), to ensure smooth operations and timely service
- Relationship Building: Developing and nurturing relationships with guests to create a welcoming and personalized experience
- Anticipating their needs and providing personalized recommendations and assistance
- Service Recovery: Proactively identifying and addressing potential service lapses or guest dissatisfaction
- Implementing service recovery procedures to resolve issues and regain guest confidence
- Guest Feedback: Collecting and analyzing guest feedback, reviews, and surveys
- Identifying areas for improvement and recommending changes to enhance the guest experience
- Documentation: Maintaining accurate guest records, reservations, and incident reports
- Recording guest preferences and special requests to ensure personalized service during future visits
- Requirements:Customer Service Skills: Strong interpersonal and communication skills to interact effectively with guests, listen to their concerns, and provide excellent service
- Problem-Solving Abilities: Ability to think on your feet, make quick decisions, and resolve guest issues in a timely and satisfactory manner
- Empathy and Patience: Displaying empathy, understanding, and patience while addressing guest needs and resolving conflicts
- Multitasking and Time Management: Managing multiple tasks and priorities simultaneously while maintaining attention to detail and delivering efficient service
- Professionalism: Presenting a professional and polished appearance, adhering to company policies and standards, and maintaining confidentiality of guest information
- Knowledge of the Industry: Familiarity with the hospitality industry, including hotel operations, amenities, local attractions, and events, to provide accurate information and recommendations
- Language Skills: Proficiency in spoken and written communication in the required languages, especially if the role involves interactions with international guests
- Keep in mind that the specific requirements and responsibilities may vary depending on the organization, industry, and position level
Employment Type: Full Time, Permanent
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