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Associate.Guest Relations.Aster MIMS Kannur

0-3 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Associate.Guest Relations.Aster MIMS Kannur

Aster Medcity

posted 30d ago

Job Description

Aster Medcity is looking for Associate.Guest Relations.Aster MIMS Kannur to join our dynamic team and embark on a rewarding career journey.
  • The primary responsibility of an Associate in Guest Relations is to ensure a positive and memorable experience for guests by addressing their needs, resolving issues, and maintaining strong relationships
  • Here are some common responsibilities and requirements associated with this role:Responsibilities:Guest Assistance: Greeting guests, answering their inquiries, and providing information about services, facilities, and amenities
  • Assisting with check-in, check-out, and registration processes
  • Issue Resolution: Handling guest complaints, concerns, or requests promptly and effectively
  • Investigating and resolving problems to ensure guest satisfaction
  • Communication and Coordination: Maintaining clear and professional communication with guests, as well as internal teams (e
  • g
  • , housekeeping, maintenance, and reservations), to ensure smooth operations and timely service
  • Relationship Building: Developing and nurturing relationships with guests to create a welcoming and personalized experience
  • Anticipating their needs and providing personalized recommendations and assistance
  • Service Recovery: Proactively identifying and addressing potential service lapses or guest dissatisfaction
  • Implementing service recovery procedures to resolve issues and regain guest confidence
  • Guest Feedback: Collecting and analyzing guest feedback, reviews, and surveys
  • Identifying areas for improvement and recommending changes to enhance the guest experience
  • Documentation: Maintaining accurate guest records, reservations, and incident reports
  • Recording guest preferences and special requests to ensure personalized service during future visits
  • Requirements:Customer Service Skills: Strong interpersonal and communication skills to interact effectively with guests, listen to their concerns, and provide excellent service
  • Problem-Solving Abilities: Ability to think on your feet, make quick decisions, and resolve guest issues in a timely and satisfactory manner
  • Empathy and Patience: Displaying empathy, understanding, and patience while addressing guest needs and resolving conflicts
  • Multitasking and Time Management: Managing multiple tasks and priorities simultaneously while maintaining attention to detail and delivering efficient service
  • Professionalism: Presenting a professional and polished appearance, adhering to company policies and standards, and maintaining confidentiality of guest information
  • Knowledge of the Industry: Familiarity with the hospitality industry, including hotel operations, amenities, local attractions, and events, to provide accurate information and recommendations
  • Language Skills: Proficiency in spoken and written communication in the required languages, especially if the role involves interactions with international guests
  • Keep in mind that the specific requirements and responsibilities may vary depending on the organization, industry, and position level

Employment Type: Full Time, Permanent

Read full job description

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What people at Aster Medcity are saying

Associate salary at Aster Medcity

reported by 8 employees with 1-4 years exp.
₹2.6 L/yr - ₹3 L/yr
61% less than the average Associate Salary in India
View more details

What Aster Medcity employees are saying about work life

based on 117 employees
57%
52%
65%
94%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Aster Medcity Benefits

Job Training
Health Insurance
Soft Skill Training
Cafeteria
Free Transport
Gymnasium +6 more
View more benefits

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