Senior HR Operation Specilist

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Are you ready to provide an excellent, customer-centric HR service delivery to staff, managers, and the HR team globally, covering all aspects of the employee life cycle? If yes, we invite you to apply for this fantastic opportunity at SHL. We are seeking Senior HR Operations Specialist/ HR Operations Specialist in our HR function. The Senior HR Operations Specialist/ HR Operations Specialist is accountable for ensuring a responsive, effective, and efficient HR Operation and HRIS service to our staff.

An excellent benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity, and inclusivity are all intrinsic to our culture.  There is a huge investment in SHL currently so theres no better time to become a part of something transformational.

What you will be doing:

• Act as the first point of contact for all HRIS and HR Operations related queries within our HR Helpdesk
• Provide a 1st class global HR service to the organization ensuring internal SLAs are met.
• Day-to-day management of the HRIS to maintain the access and functionality required by all system users.
• Accuracy and integrity of all data entered, monitored, and extracted from HRIS by following strict data governance protocol.
• Providing technical guidance and direction to members of the HR Team and where relevant the wider organisation on how to use the HRIS.
• Prepare, maintain, and provide standard reports in line with ongoing end-user needs from multiple departments within the organization.
• Completion of general administration tasks about HR Operations and Systems management.

What we are looking for from you:
Essential:

• Experience using Sage People (or another HR Information System)
• Strong service orientation with a high sense of ownership, accountability, and implementation excellence
• The aptitude to handle multiple assignments and meet timelines

Desirable:

• Previous experience working in a global organization
• Strong relationship-building, written, and oral communication
• Strong systematic, troubleshooting, and reasoning approach