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based on 57 Reviews

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Associate System Admin

Ascendion

based on 57 Reviews

0-3 years

Vadodara

1 vacancy

Associate System Admin

Ascendion

posted 10d ago

Flexible timing

Key skills for the job

+ 3 more

Job Title: Associate System Admin

Job Location: Vadodara, Gujarat

Job Timings: Monday to Friday; 6 pm to 4 am IST

Roles and Responsibilities:

Desktop Support

Install, upgrade, support and troubleshoot XP, Windows 11 and office 365
And any other authorized desktop applications.
Install, upgrade, support and troubleshoot for printers, computer hardware and any Other authorized peripheral equipment.
Performs general preventative maintenance tasks on computers, laptops, printers And any other authorized peripheral equipment.
Performs work in compliance within specified warranty requirements.
Identify requirements of equipment s and parts to support faulty Desktop, Laptop, and Server & UPS.
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 2 / 3 support team member
Develop trends by monitoring and analyzing incoming calls, problems and support requests

System/Application/Network Support / Vendor co-ordination

Interact with numerous computer platforms in a multi-layered client server Environment.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and Administrative systems.
Diagnose and quickly resolve a wide range of Windows applications and networking
Problems to help minimize downtime.
Troubleshooting network connectivity in a LAN/WAN environment.
Ticketing logging and coordinating for vendor support.
When the restoration is beyond the scope of the Desktop Support Administrator the
Desktop Support Administrator will escalate the issue/problem to proper tier 3
support team member
Develop trends by monitoring and analyzing incoming calls, problems and support Requests.
In case of Vendor support requires resolving any issue; he has to log a call and inform the team with ticket no., that same need to update on MIS portal and close / resolved with service impact / business impact time slot.

Education and Work Experience

College diploma or university degree in the field of computer science and/or 2 years equivalent work experience.
Certification in Microsoft, VMware and\or Citrix virtualization technologies are a plus.
Experience administering servers, backup operations, and systems monitoring;
Experience with desktop and server operating systems, including Microsoft Windows XP, Windows 7, and Windows 2003-2012.
Professional image and grooming
Self-confidence and interpersonal skills
Analytical and problem solving skills
Good communication (both verbal and written) skills.
Ability to manage 500 systems with Network / Server Room.
Follow ITIL Procedures and practices.
Excellent analytical and problem solving skills
Understanding of complex information and requirements
Good prioritization skills and be flexible enough to adapt plans
Ability to explain complex systems in simple terms while on remote support.
An ability to work to tight deadlines and within constraints
Asset Management Skills.
Self-Discipline
Ready to support 24x7x365.