Associate Director

Key Responsibilities:
1. Implementation Planning and Governance:
Develop and execute comprehensive implementation plans, ensuring alignment with
customer objectives and timelines.
Establish and maintain governance frameworks to monitor project progress and address
risks proactively.
Lead issue resolution efforts, collaborating with stakeholders to ensure timely solutions.
2. Customer Collaboration and Requirements Gathering:
Work closely with customers and operational teams to gather detailed requirements and
analyze existing workflows.
Identify gaps and opportunities for improvement to create tailored solutions that meet
customer business objectives.
3. Process Design and Optimization:
Design and implement optimized future-state processes that enhance operational efficiency
and align with customer goals.
Collaborate with cross-functional teams to ensure successful deployment of these
processes.

4. Process Enhancements and Workflow Automation:
Identify and evaluate opportunities for process enhancements, including automation
initiatives.
Lead the planning, testing, and implementation of workflow automation solutions to improve
efficiency and accuracy.

5. Product Adoption and Operational Impact:
Drive effective product adoption by delivering comprehensive training and support to
customer teams.
Monitor and evaluate operational performance post-implementation to ensure maximum
impact and customer satisfaction.
6. Change Request Management:
Oversee the management of change requests, ensuring timely and accurate updates to
workflows and configurations.
Maintain clear communication with customers and stakeholders regarding updates,
timelines, and outcomes.

Experience:
7+ years of experience in RCM operations, customer onboarding, or a related role, preferably in
healthcare.
At least 2 years of managerial experience leading implementation teams or similar roles.
Skills and Competencies:
Deep understanding of U.S. healthcare workflows, including patient registration, insurance
verification, prior authorization and billing cycles.
Strong analytical and problem-solving skills to manage complex implementations.
Exceptional communication skills, including the ability to present to senior executives

JD | Associate Director - Production Implementation - RO

Version No.: 0.1
Effective Date: 30/12/2024

Proven track record of leading cross-functional teams and delivering large-scale projects on time.
Proficiency in EHR/EMR/EPM systems and other healthcare technologies is highly desirable.
Job Competencies:
Leadership: Inspire and motivate teams to achieve their highest potential.
Customer Focus: Prioritize customer needs and deliver outstanding service.
Strategic Thinking: Develop and execute plans that align with organizational goals.
Adaptability: Thrive in a fast-paced environment and effectively manage changing priorities.