Systems Analyst

At ANZ, were applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

As an Analyst-Change Management in our Tech COO, you ll play a key role in helping change team to review compliance of change orders, provide governance on changes, Interact with & support change owners, service managers and other change management stakeholders. To ensure changes are implemented with standard lead times and minimum impact to Business

Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours.

Role Type:Permanent
Role Location:RMZ
Work Hours:7am to 4Pm

The purpose of technology Change Management team is to maximise value for our customers by identifying and mitigating impacts and risk to ANZ business services due to technical changes. Change Management team is accountable to control the identification, approval and implementation of technical changes to the production system which has a potential impact/exposure to ANZ services

• Stakeholders interaction on daily basis.

• Need to handle Stakeholders queries and be able to resolve any issues arising.

• An understanding of the change process

• Handle end- to- end Change requests with utmost efficiency.

• Ensure that all the required Approvals are in place before the submission of Changes.

• Partners with Change Coordinators to review all changes and ensure that risk and impact assessment are done according to our defined procedures. Makes decisions regarding risks and changes that could have Business impact.

• Need to manage high volume on day to day basis.

• To provide operational support ensuring KPIs and SLA are achieved.

• Identify opportunities for continuous improvement

To grow and be successful in this role, you ll ideally bring the following:

• Good knowledge on ITIL, Change management and Service Management process

• Presentation skills

• Ability to work under pressure

• Strong communication skills and ability to engage with others at all levels

• ServiceNow experience

Desired Skills

• 5 to 6 Years of experience in managing ITIL processes with at least 4 Years in change management

• ITIL v3 or ITIL v4 certification

• Good Communication and Leadership skills

• Graduate Degree (preferably in Information Technology but not mandatory)

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the banks largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the banks strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. Were proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number [[81725]].

02/12/2024 , 11.59pm, (Melbourne Australia)