Senior Demand Analyst

Grade H Responsible for coordinating the activities of a team to provide customer service support to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers, overseeing execution of standard and consistent processes and ensuring delivery of the commercial plan through sound understanding of the customers needs and expectations.

Entity:

Finance

Job Family Group:

Business Support Group

OVERVIEW:

GBS defines, owns, sources and operates efficient and standardised business services for the BP Group. We are business process professionals, working as a unified organisation across finance, customer service, procurement, HR services, tax and other functional areas to fully support BP in its global operations and aims. Our license to operate is dependent on us being able to deliver silent running in the most efficient manner.
As the GBS organisation continues to grow and accommodates more, it has the opportunity to deliver additional value in five core areas:

• Risk and control: Enhancing BPs business and system controls through improved governance and Implementation of global process designs, systems templates and control frameworks.
• Process effectiveness: Increasing cash and working capital delivery; improved process effectiveness and reliability through delivering an accurate outcome first time.
• Process efficiency: Driving commonality of global processes and building these into standard templates to be incorporated into our ERP systems implementations and our continuous improvement activities across operational processes.
• Quality service: Delivering enhanced customer services to the businesses we serve and BPs Customers, through our well-trained, professional people.
• Capability: Developing future leaders for the organisation through talent management BP and career mapping and developing deep expertise in the domain of process.

JOB PURPOSE:
The Senior Demand Analyst will provide in-depth analytical and system operational support to the Demand Management Process. The role provides insight and challenge, along with maintaining and leading a formal, structured and regionally consistent Demand management process. The process Must incorporate continuous improvement and strategically look to do it detailed in integrated business management. The Demand Management process consists of four key activities: Demand Planning and Forecasting, Presenting Demand, Demand Execution and Demand Control.
This role is key to supporting the Lubricants Business Management (LBM) process. LBM is a business management model that completely integrates how we lead our products, forecast their demand and supply them to our customers. LBM extends our business view to a rolling 24-month horizon. The Senior Demand Analyst provides day-to-day system support to the Demand Analyst team and have high level understanding of demand planning systems and able to support the upgrade of the planning tools. KEY RESPONSIBILITIES:
Adhering with the tasks outlined in the EMS/QMS Systems of GBS
Chip in positively to achieving individual, team and interpersonal targets.
Provide accurate information to both business customers and support teams through the correct use of all information technology systems.
Exhibit strong Standout Colleague characteristics, constructive communication and active listening skills at all times.
Display flexibility and adaptability to work with and assist other teams within the organisation.
Develop and maintain a professional working relationship with internal and external collaborators.
Compliance with Company Policies
Ensure data is accurately entered and maintained in all systems, minimising errors and resultant financial losses
Hold ownership of a sub-set of the Demand Management process, including ownership of data input and output from the Demand Planning systems.
Proactively driving forecast accuracy and bias improvement
Close co-operation with relevant collaborators in Sales and Marketing to ensure incorporation of
commercial plans, projects, assumptions and risks/opportunities into Demand Plans, therefore
enriching the statistical forecast
Agree with the relevant Demand Manager to develop the best standard processes the markets included in the particular portfolios but in line with the standardized GBS processes. Analyse trends and understands business activity in order to provide challenge Sales during pre-consensus calls and make recommendations to improve the Demand Plan.
Validate statistical forecast in ERP systems and voice concerns in case of issues arising
Participate in business management processes and meetings as defined by LBM
Influence the Demand Management processes to drive continuous improvement in order to chip in to the value generation for the company and be in line with the customer perfection approach
Supports the implementation and ongoing improvements
Support New Product Implementation projects and follow-up forecast changes and moves
Maintain close relationship with Supply Chain, to provide clear insights into Demand Plans, and be the key integration point for supply disruptions, demand control and supply balancing process.
Establish and nurture strong business relationships with leaders and teams in other functions (Finance, Supply Chain, Sales, Marketing, Pricing, Master Data) in support of the Demand planning process
Align with leadership expectations and requirements in case of non BAU situations with regards to Supply

PREVIOUS EXPERIENCE:
Minimum of 3-5 years previous operational experience ideally in B2B businesses and strong commercial competence is a must
Experience in Sales and Customer management within the Lubricants business, finance or supply chain is desirable
Experience of working with a complementary team across different geographies
Experience and knowledge of sales forecasting processes is a must
Experience of Kinaxis Rapid Response / SAP APO demand planning tool is a must Experience in demand management process is an advantage

ESSENTIAL CRITERIA:
Absolute fluency in business English is required
University/College degree preferably in economics
Very strong analytical skills - able to analyse and summarise complex information and prepared to drive performance improvements
Strong impact, interpersonal, influence and communication skills with validated capability and potential to make a meaningful contribution to the business.
Good understanding of cross-service functions relating to the business commercial activities
High understanding of the business requirements and strategy
High level understanding of sales demand planning and supply planning processes
Must demonstrate high level of proficiency in Excel and show an advanced level interest in systems applications
Ability to work under time pressure and to prioritize multiple tasks
High level of customer focus
High degree of energy, stamina and resilience, combined with a can do demeanor
Process improvement mind-set
Change leadership skills
Good presentation skills
Highly motivated

Come, join our bp team!

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.