Lead Analyst

Grade H Responsible for coordinating the activities of a team to provide customer service support to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers, overseeing execution of standard and consistent processes and ensuring delivery of the commercial plan through sound understanding of the customers needs and expectations.

Entity:

Finance

Job Family Group:

Business Support Group

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the worlds ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero. In India, we operate bp s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world s need for more energy while lowering carbon emissions. In our offices at Pune, we work in customer service, finance, accounting, procurement, HR services and other enabling functions - providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment! Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team Join our Ethics and Compliance Team and advance your career as a LEAD ANALYST JOB PURPOSE The planner creates short- and long-term plan at item/location level of planned stock movements across the distribution network in order to meet customer service and operational targets. Planner is responsible for providing analytical support to the planning process. Provides accurate information to both business customers and support teams through the correct use of all information technology systems. Displays flexibility and adaptability to work with and assist other teams within the organization. Creates a feasible plan of what needs to be shipped from the different locations across the network to ensure that stock availability is maximized, and stock obsolescence is minimized. Hold overall responsibility for managing planning processes for the items in their portfolio, ensuring that we have the right products, at the right time and in the right place to meet customer demand and operational targets. Manage any shortages of goods to maximize sales volumes and initiate continuous improvement plans/ corrective actions as vital to meet demand plans. KEY RESPONSIBILITIES

• Support Team Leader with daily operational coordination during the day-to-day planning activities for the own portfolio
• Being first point of contact planning related process related questions, documentation and complex queries
• supports process optimization initiatives and working closely with relevant SMEs
• Creates a plan of stock movements across the distribution network in order to meet customer service and operational targets.
• Acts upon escalations and comes up with action items in case of potential shortages
• Works directly with the relevant customers to meet the operational and sales targets
• Support as necessary to manage any crisis and continuity of supply disruptions including defining relevant mitigating actions.
• Share good practice and learnings with the wider team to ensures consistency and standardization in processes
• Adhering with the tasks outlined in the EMS/QMS Systems of GBS
• Contribute positively to achieving individual, team and organizational targets.
• Provide accurate information to both business customers and support teams through the correct use of all information technology systems.
• Exhibit strong Great Teammate characteristics, constructive communication and active listening skills at all times.
• Display flexibility and adaptability to work with and assist other teams within the organization.
• Develop and maintain a professional working relationship with internal and external customers.
• Compliance with Company Policies
• Ensure data is accurately entered and maintained in all systems, minimizing errors and resultant financial losses

PREVIOUS EXPERIENCE

• Highly analytical, numerate with a strong attention to detail.
• Minimum 7 years of experience working across a variety of planning roles.
• Knowledge and experience of planning processes an systems and a good understanding of its importance to the business.
• High degree of digital literacy including advanced knowledge of Excel spreadsheets and business reporting tools
• Can operate with ease at different levels of planning (operational, tactical and strategic).
• Has the drive and insight to act wherever it is required.
• Able to work well under sustained pressure with conflicting priorities, optimizing resources and responding to fast changing circumstances.
• Ability to guide others in their work and occasionally stand.
• Problem solving
• Good communication skills, both verbal and written.
• Experience in Sales and Customer management is desirable
• Experience of working with a diverse team across different geographies

ESSENTIAL CRITERIA

• Absolute fluency in business English is mandatory

• University/College degree preferably in economics

• Very strong analytical skills - able to analyze and summarize complex information and prepared to drive performance improvements
• Strong impact, interpersonal, influence and communication skills with proven capability and potential to make a significant contribution to the business.
• Good understanding of cross-service functions relating to the business commercial activities
• High understanding of the business requirements and strategy
• Ability to work under time pressure and to prioritize multiple tasks
• High level of customer focus
• High degree of energy, stamina and resilience, combined with a can do attitude
• Continuous improvement mind-set
• Highly motivated

Come Join Team bp!

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.