Execution Manager- Order To Receipt (EH)

Grade GResponsible for providing dedicated procurement, programme and stakeholder management support for the hub or at site, based on advanced procurement management knowledge, conducting day-to-day (non-category aligned) procurement execution activities in order to meet the Service Level Agreements and Operational Level Agreements for procurement operations.

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Job Description:

ROLE SYNOPSIS

The Procurement Operations Order Management Manager is accountable for the end-to-end Procurement order management delivery at the Pune office of GBS Europe. The current scope includes activities in the areas of Order Management however the scope may change over time in line with the evolution of the GBS strategy.
As for Order Management the accountability covers people, process, operational and performance management.

KEY RESPONSIBILITIES
Functional
Accountable for the aligned Order Management Teams at the GBS Europe Pune office reporting into the Procurement Operations Senior Manager.
Own the execution of the agreed strategy and roadmap for all processes in scope
Active contribution to the development of the GBS Procurement strategy and related plans
Develop and cascade annual business plans for the Team including priorities, goals and performance metrics in line with the strategic and operational priorities
Lead and / or support the establishment, forecasting and management of annual operations budgets
Generate support and consensus for the identified GBS vision, strategy and action plans both internally in GBS and externally with BP Business Partners
Drive performance against key management metrics and goals
Ensure smooth and timely delivery of day-to-day operations for all services performed
Operate the agreed Performance Management Framework, review the operational performance of the team regularly against defined objectives and plan corrective actions accordingly. Provide support for regular operational performance updates to senior management
Proactively handle operational risks and keep mitigation plans & supporting procedures up-to-date
Service Management & Continuous Improvement
Develop innovative ideas and applying them to solutions of strategic business importance including development of solutions to complex operational problems, which impact an operational area. Support the identification of process improvement opportunities, and work with the Operational Excellence team, agree the opportunity and implementation timeline. Drive work take out to balance post Reinvent operations demands and efficiencies
Own the evolution of the Continuous Improvement culture and drive major CI initiatives across the process portfolio handled
Generate value via standardisation, simplification and continuous improvement
Support the development and implementation of the global GBS Procurement strategy and relevant Procurement policies, procedures and practices in compliance with legal & regulatory requirements and industry best-in-class practices
Establish and maintain key customer relationships (internal and external as relevant), handle contractual/operational relationship with the Business and third party where applicable as per the respective Operating Model
Support the development of service level agreements, process performance indicators and internal / external benchmarks against best-in-class practices
Drive cross functional teamwork and identify, resolve and develop solutions for complex, increased and systemic operational problems to ensure consistent and high quality customer service at all times.
Lead operational relationships at a management level within the global GBS Procurement organisation in line with the agreed governance model, as well as with internal GBS/BP Business Partners and external parties as relevant.
Leadership & Supervisory
Plan, assign and direct work for team members where available through a team leader
Set goals and conduct performance appraisals, reward and subject area employees
Provide mentoring, guidance and feedback to team members to support long term career development of key talent
Support the Team Members on identifying training opportunities to build knowledge and capability across the department.
Ensure that the BP/GBS values & behaviours and culture are embedded in the local operations handled
Provide opportunities for learning and development to build operational capability to support both short and longer term strategic objectives
Lead the development of a strong culture within teams promoting continuous learning and focusing on meeting / exceeding the needs and expectations of the Business Partners
Be a proactive member of the GBS Europe P2P Leadership Team and the GBS Europe Extended Leadership Team

Resource Management
Carry out resource management responsibilities for the Team to ensure the efficient and effective allocation of resources for the organisation and organise capacity & capability in support of GBS service, control and cost requirements. Flag significant demand variations to help ensure the development of an effective and flexible resource allocation strategy

ESSENTIAL EDUCATION:

Has University/College degree (preferably in business studies)

ESSENTIAL EXPERIENCE AND JOB REQUIREMENTS:

Minimum 8 years of meaningful work experience in a service delivery environment, preferably in Procurement, Accounts Payable or P2P function
Minimum 3-5 years in people/team leadership experience, preferably in a multinational/global environment
Experience in leading migration/transition of
Experience in complex, system-based and service oriented environments is crucial
Strong performance leadership skills with experience of leading both quantitative and qualitative targets and a track record of achieving goals
Excellent written / oral English social skills is a must.
Shown knowledge of Procurement/P2P systems is an advantage
Ability to handle, develop and retain people
Ability to handle people managers as direct subordinates
Strong customer management skills and experience
Shown process thinking and experience with a strong focus on standardisation and continuous improvement
High Level of IT proficiency in Microsoft packages
Highly motivated and ambitious to deliver value to Business Partners both operationally and financially
A reasonable level of Critical thinking and how to convert into tangible operating actions is desirable
Team working - form team spirit; flexible and adaptive; supportive, Cultivate Effective Partnership and Collaboration Understands the organisation and knows how to work across interpersonal boundaries; Engenders trust and builds positive and collaborative relationships; Leads by example with positive team behaviours; Identifies key customersefficientlymally engages them
Problem Solving - identify, analyse and seek problems; utilise, adapt and develop resources
Organising Ability - organisation and administration; handling emergency situations; risk assessment and management
Open Thinking - generate new ideas; challenge rigid thinking; see the big picture
Act conclusively - The ability to make informed and effective decisions
Performance Bias - The ability to work in ways that achieve remarkable performance
Develop and earn respect for professional excellence Proactively identifies and bridges gaps between role requirements and their own and others expertise; Ensures reports have measurable development plans and monitors and rewards achievement against these; Respected for their technical expertise & ability to practically apply it to make decisions and develop solutions; Builds a culture of technical excellence in their area in which people are expected to develop and learn from experience
Understanding Customers - understand customers current needs; efficient high quality response; build customer relationships; supervise progress; effective negotiator
Personal Effectiveness - effective communicator; time management; listening and facilitation

Travel Requirement

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