Customer Operations Team Lead

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At ANZ, were shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

BGC is ANZ s Control Officer role in our Non-Financial Risk Framework. It is one of Seven critical accountability families across the Three Lines of Defence, that operate within the Group Risk Management Framework to ensure ANZ manages non-financial risk within appetite.

• Drives the cultural change and embedding of the NFR Framework and associated policy requirements on behalf of the business and its ultimate Line 1 Risk Owner;

  • Line 1 SME in NFR Framework and policy related matter

• Measures and monitors NFR, ensuring Line 1 operates within the Framework and Appetite;

  • Ensure Line 1 accountabilities are executed in line with requirements and risks are managed within Risk Theme and Group Appetite

• Partners with Risk Owners to oversee the discharge of their accountabilities for end-to-end risk management within Line 1;

  • Oversee risk identification and assessments, Control application, risk response and ongoing monitoring activities

• Advises Control Owners in their design and implementation of Controls suitable for managing Line 1 risks and meeting external and internal requirements;

• Consolidate on behalf of Line 1, NFR stakeholder management, governance and Controls effectiveness testing;

  • Establish and execute a clear control monitoring and testing process; provide assurance to Risk Owner on control effectiveness; advise Control Owners on remediations as necessary; provide appropriate reporting to Divisional risk forums

  • Advise on remediation plans to Risk/Control Owner/s where Issues and Events relevant to Controls have been identified and escalated

• Catalyst to identifying and understanding future and emerging strategic risks relevant to Line 1

Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours.

Role Location: Bengaluru

Role Type: Permanent, Fulltime

• Partner with Risk Owners and Control Owners to support them in discharging their responsibilities and accountabilities.

• Oversee the consolidation of first line risk and control priorities and capability, assurance reporting, governance, and stakeholder management.

• Drive uplift in risk culture across Institutional Operations and promote risk is everyones responsibility.

• Event Management recording and monitoring, Issue Management and various reports are completed in a comprehensive manner.

• Provide guidance to queries from testers on interpreting / managing test execution and results ensuring controls are tested in accordance with Control testing Guidelines as per ANZ I.AM Framework.

• Proactively identify process and control weaknesses and provide meaningful feedback to the business to mitigate operational risk and meet compliance obligations.

• Identify emerging risk and issues.

• Succeeding through collaboration with the Business and other dependent teams.

To grow and be successful in this role, you will ideally bring the following:

• Excellent communication, interpersonal and stakeholder management skills.

• Ability to think strategically and work autonomously and collaboratively.

• Understanding of Non-Financial Risk Management at ANZ and the role of the Control Officer.

• Production of high-quality written materials for a senior stakeholder audience.

• Relevant experience in the banking and financial services sector

• Be curious and demonstrate an adaptive and growth mindset.

• Structured thinking with demonstrated ability to use and apply innovative solutions to effectively manage non-financial risk.

Good to have knowledge, skills and experiences

• Understanding of ANZ s Institutional Business structure and function (particularly KYC Onboarding business)

• Familiarity with the I.AM Amplified transformation in progress.

• Experience designing and implementing business process improvement.

You re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we d love to hear from you.

23/12/2024 , 11.59pm, (Melbourne Australia)