Partner Support Executive- Broking Industry | Delhi

Role & responsibilities

• Providing services to Sub-broker/Franchise/Channel partners as

per defined process & scope

• Work closely with B2B Business Team to meet the end objective

of providing superlative experience to Sub-broker network

• Maintain requisite relationship with Sub-brokers
• Responsible for resolving the queries of the assigned sub

broker/ Franchise/ Channel Partner received through any of the

internal communication channels (Call/ Email/Chat/WhatsApp

etc.)

• Ensuring resolution of query as per the stipulated TAT/ Timeline

with Quality of resolution being of paramount importance

• Understand each query type, liaise with internal stakeholders

(e.g. Product, Tech, Operations, Customer Support and other

teams) to get the concerns resolved and revert back to Sub-

broker/ franchise within defined TAT

• Own and manage overall resolution TAT and ensure 100%

adherence to agreed turnaround time

• Ensure desired output in terms of Productivity, Quality, CSAT

and NIL escalation

• Ensure achievement on all core business objectives & defined

KPI / KRA parameters

Preferred candidate profile

Technical Skills -NISM VIII / NCFM Certified

Desired Skills and Eligibility criteria

• Good written and Oral communication & persuasion skills.
• Excellent business communication skills (Esp. emails )
• Data analytical skills & Execution focus.
• People management skills.
• Good understanding about products in broking Industry with min. 2

years of experience in Equities and commodities preferred. (Mandatory)

Interested candidates can share CV at rinki.keshari@angelbroking.com