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Account Protection Specialist
American Express
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
This position is responsible for providing excellent service to our valued U.K Based customers whose accounts may have fraudulent activities. As an Account Protection Specialist, you will be responsible to balance Customer interest with interest of American Express and ensure review of fraud claims from our Cardmembers and service transaction level credit & fraud risk inbound calls from merchants. This role will involve making outbound or inbound calls to our valued customers, to identify potential fraudulent charges and provide extra-ordinary customer service.
- For making a pro-active attempt to identify fraudulent charges via inbound and outbound calls.
- Answer inbound calls from Card members and set up/action fraud cases on calls.
- Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it.
- Detect and minimize credit and fraud risk whilst enabling spend at the same time
- Real time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants.
- Point of Sales (POS) approval, charge reversals request from merchant establishments
- Resolve cases within the assigned empowerment limit
- Continue to monitor current trends in Fraud landscape & suggest preventive & corrective measures.
- Meet and endeavor to exceed metrics on transactional quality, compliance, RTF, regulations and productivity as per goals
Minimum Qualification:
- Graduate
- Strong interpersonal, communication and listening skills
- Learn and adapt to new information and technology platforms
Preferred Qualification:
- Amex product knowledge is desirable
- Highly self-motivated, results-oriented, and positive
- The ideal candidate should have demonstrable analytical skills along with a passion for research and investigative evidence analysis
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment Type: Full Time, Permanent
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People are getting interviews through
(based on 219 American Express interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
25%
22%
18%
10%
3%
3%
19% candidates got the interview through other sources.
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Confidence
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What people at American Express are saying
Rating based on 2 Account Protection Specialist
reviews
Anonymous · Fraud
in Gurgaon
Likes
The company environment is good.
Dislikes
They ruin employee’s careers
Read 2 reviewsAccount Protection Specialist salary at American Express
reported by
26
employees
₹4.8
L/yr - ₹8
L/yr
19%
more
than the average Account Protection Specialist Salary in India
View more details
What American Express employees are saying about work life
based on 2.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
American Express Benefits
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American Express Gurgaon / Gurugram Office Location
Gurgaon Office
Headquarter
American Express Banking Corp., Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Phase-II
Gurgaon
Haryana 122002
Haryana 122002
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