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Account Protection Specialist
American Express
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Perform Manual review on accounts claimed as Fraud by card members/Third parties.
- Ensure accurate analysis of Fraud Application Claims and make sound decisions to approve or decline the same through systematic analysis
- Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals
- Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
- Balance customer interests with the interests of American Express
- Quality focused with strong attention to detail
- Excellent listening and verbal communication skills exhibiting a strong presence and the ability to communicate effectively across all audiences
- Strong Command on the English Language (specifically Concepts of Functional Grammar and its usage) both in terms of understanding and assessing
- Make outbound calls to card members, banks to validate information
- This role may be subject to additional background verification checks
- Self- driven and Demonstrate the ability to deliver on tasks without direct supervision
Minimum Qualifications
- Excellent Written & Oral Communication Skills
Preferred Qualifications
- Demonstrate people management skills and has the ability to coach team members.
- Being 100% focused on the teams success.
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- 24/7 Shift window
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that persons age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the Prohibited Grounds ). If you have a disability and need accommodation, please speak with the Recruiter for more information.
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment Type: Full Time, Permanent
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People are getting interviews at American Express through
People are getting interviews through
(based on 219 American Express interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
25%
22%
18%
10%
3%
3%
19% candidates got the interview through other sources.
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Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.
What people at American Express are saying
Rating based on 2 Account Protection Specialist
reviews
Anonymous · Fraud
in Gurgaon
Likes
The company environment is good.
Dislikes
They ruin employee’s careers
Read 2 reviewsAccount Protection Specialist salary at American Express
reported by
26
employees
₹4.8
L/yr - ₹8
L/yr
19%
more
than the average Account Protection Specialist Salary in India
View more details
What American Express employees are saying about work life
based on 2.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
American Express Benefits
View more benefits
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American Express Gurgaon / Gurugram Office Location
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Headquarter
American Express Banking Corp., Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Phase-II
Gurgaon
Haryana 122002
Haryana 122002
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