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American Express
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205 American Express Jobs
Senior Manager / Manager Risk Management
8-10 years
₹ 12 - 30L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Gurgaon / Gurugram
1 vacancy
Senior Manager / Manager Risk Management
American Express
posted 6hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Function Description:
Global Services Group (GSG) brings together the company s external and internal servicing functions, and includes the below world-class organizations:
Global Servicing Network, which provides exceptional care to our external customers, and
Global Business Services, which provides many of the vital internal services that make American Express run efficiently.
Sales and Business Enablement (SABE) is an internal servicing team providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Commercial and Merchant businesses have timely and accurate reporting, insights, and forward-looking actions to help drive business performance.
Responsibilities:
- The position will have responsibility to lead development ongoing delivery of Performance Reporting Incentive Calculation for GMNS US and LACC markets. This role places a focus on ability to think strategically, to synthesize complex data deliver relevant insightful reporting to the Business users
- Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance.
- Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
- Understand complex operational systems and business intelligence tools, sales platforms for developing efficient, insightful products and offerings for customers
- Devise process improvement tools and methodologies that will ensure detailed delivery exceeding customer expectations.
- Evolve reporting to meet key business priorities, engage early on with customers, gain agreement for implementing proposed solutions.
- Leverage standard processes internally and bring outside-in perspective to deliver best of breed reporting and insights
Critical Factors to Success (Outcome Driven):
Business Outcomes:
- Strong analytical skills and an innovative approach to solving both practical and theoretical problems and a tremendous will to win
- Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities
- Ability to interpret insights to derive strong requirements and prioritization based on data.
- Strong people relationship building, management and influencing skills
- Exceptional verbal, written, and interpersonal communication skills
- Engage with key customers to drive initiatives to enhance sales experience.
- Automate and standardize reporting processes
Leadership Outcomes:
- Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers, partners, colleagues shareholders.
- Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
- Demonstrate learning agility, make decisions quickly and with the highest level of integrity
- Lead with a digital approach and deliver the world s best customer experiences every day
Past Experience
- 8-10 years relevant experience with excellent knowledge Reporting and Visualization tools
- Preferred: Experience in Python and Hive Tableau.
Academic Background
- Master s degree in Economics/ Statistics / Operations research
Skills/Capabilities
Functional
- Understanding of merchant business process
- Analytics reporting domain experience
Technical
- Analytics Insights
- Python, SAS, R, SQL
- Basic Statistical Knowledge: Hive/ML techniques
- Advanced data manipulation automation skills
- Data visualization
- Exposure to Big data environment tools
Preferred:
- Data Analytics , Automation experience
- Platforms
- Big Data Platforms: Cornerstone/Lumi
- Visualization Platforms: VBA, Tableau
- Advanced MS Office Suites (Word, Excel, Powerpoint, Access)
- Amex Platform Knowledge: CS/ CODL
Preferred:
Dashboard Creation
Sales Platforms: SFDC
Behavioral
Enterprise Leadership Behaviors
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You: Build the Best Team, Seek Provide Coaching Feedback, Make Collaboration Essential
- Do It The Right Way: Communicate Frequently, Candidly Clearly, Make Decisions Quickly Effectively, Live the Blue Box Values, Great Leadership Demands Courage
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Risk Manager roles with real interview advice
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What people at American Express are saying
Rating based on 5 Risk Manager
reviews
Anonymous · Data Science & Analytics
in Gurgaon / Gurugram
Likes
Good culture, Amazing team mates and good work life balance
- Skill development - Good
+5 more
Dislikes
Culture depends on the team, Some teams are much better than others
Risk Manager salary at American Express
reported by
53
employees
with 3-14
years exp.
₹13.7
L/yr - ₹47
L/yr
154%
more
than the average Risk Manager Salary in India
View more details
What American Express employees are saying about work life
based on 3.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
American Express Benefits
View more benefits
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American Express Gurgaon / Gurugram Office Location
Gurgaon Office
Headquarter
American Express Banking Corp., Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Phase-II
Gurgaon
Haryana 122002
Haryana 122002
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