Senior Manager Key Account Management

Help to set up, new merchant tie-ups, Merchant relationship management, Commercial negotiations, Contracting, New tie-up, Master data management.

The main responsibilities are:
Define and execute a territory plan that achieves assigned account goals
Develop strong relationships with merchants and become a trusted advisor
Understand customer business needs and requirements
Provide thought leadership and expertise in assigned areas
Propose and deliver innovative solutions that address customer business needs
Negotiate and close deals that meet or exceed objectives
Manage and grow assigned accounts
Provide accurate forecasting information including identified opportunities, closed business, and forecasted sales revenue
New merchant tie-up & scaling up brands business for TX
Presentation of business model, process, closures on commercials, agreement signup for TX, complete integration.
Scaling up the business volume.
Purchase Commercial Management maintain merchant active relationships.
Ensure opportunistic negotiations & commercial terms WINs.
Compliance
Time to time agreement closure/ renewals and Record keeping
Serving the internal & external customers
Delivering a great experience to internal and external customers and by being a very strong facilitator for all sales teams.

RESPONSIBILITIES FOR THE ROLE:

Create and execute a strategy to develop and optimize merchant relationships partnerships In line to the Business Targets.
Build and manage a robust team for optimizing revenue potential of the merchant network (Hunting, Farming, product innovation and roll out, catalog optimization, support to Business Development and Clients Account Management teams)
Ensure team efficiency, performance, allocation of targets aligned with Company s
Merchants strategy and Dream Team commitment.
To understand and generate Market study in terms of competition mapping, market intelligence of merchant offerings.
Maintain direct and active relationships with merchant partners, including proactively.
Resolving business and technical issues and serving as an internal advocate.
Remain knowledgeable on relevant market and industry trends, developing a deep understanding of customer/ clients and merchant needs, priorities, and pain points.
Build trust and great working relationships with your direct team and key merchants.
Leverage data to gain a better understanding of existing merchants and to enhance maximize potential from merchants.
Create differentiation with optimized merchant mix for clients
Identify and launch opportunities to enhance revenue from existing set of merchants, including constant renegotiations on existing commercial terms
In full connection with Product teams, develop and roll out innovative rewards products in India, ensure key Merchants on boarding in program pilots and market roll out
Identify data-powered merchants solution, develop business case, set up monitoring KPIS and validate Go to market approach
Ensure merchant portfolio profitability and optimization by managing tiered merchants segments KA, mid-market and long tail merchants
Ensure Merchants portfolio coverage of India clients market need: geographical, industry, price range, redemption profile
Ensure renewal of key merchant deals while coordinating requirements; developing and negotiating contracts; integrating contract requirements with delivery teams to ensure deal profitability.
Ensure Proper awareness of Merchant portfolio and catalogue to the Business Development and Account Management Team propose merchants bundle to ensure attractivity to clients and prospects and optimize project margins.

WE WILL VIBE WITH YOU

Requirements:
Bachelor s degree (or higher) or relevant discipline
Strong account management experience
Proven success in prospecting and closing new business
Familiarity with enterprise software or technology products
Around 10-12+ years of experience in similar industry preferable form Gifting/payments
Good amount of knowledge about purchasing domain, brand and market
Excellent Communication & Negotiation Skills
Able to work independently with minimum supervision and achieve stretch targets
Able to manage multiple-task, Workload, and priorities
Fluent in English, both written and oral
Expertise in excel
Good Working knowledge of MS Office