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Senior Associate - Digital Product Management
2-6 years
₹ 18 - 29.3L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Gurgaon / Gurugram
1 vacancy
Senior Associate - Digital Product Management
American Express
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and lets lead the way together.
GSG Servicing Innovation:
Where innovation is our business.
Our team s mission is to shape and execute the Generative AI strategy of the Global Services Group (GSG) at American Express, accelerating the progress of both existing and future use cases of this exciting new technology to transform both the colleague and cardmember experience.
The GSG Servicing Innovation team focuses on:
- Developing and executing upon the GenAI strategy & priorities for GSG through rapid testing and learning, serving as a first mover for the broader enterprise in this new space
- Accelerating and scaling GenAI pilot programs through scope definition, coordination, and ongoing centralized support (e.g., analysis, change management, communications) for dedicated pilot teams
- Rapidly operationalizing GenAI initiatives at scale through development of rollout and scaling plans that quickly shift pilots from learnings to benefit realization, enabling teams to fail fast when appropriate
- Providing compliance and risk management support for each unique use case to ensure responsible and thoughtful use of GenAI technology in accordance with AXP and regulatory policies
Role Description:
The associate product manager role will assist in designing, developing, and managing activities for a product or group of products from product definition and planning through production, release, monitoring and end of life, while also partnering with stakeholder teams to enhance and refine product strategies and roadmaps. The role sits with the Servicing Innovation Product team - a central resource with design, process, development, test, quality, and marketing, throughout all stages of a product s lifecycle. The role will also help manage the features backlog by assisting the Product Owner in identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain, while also facilitating resolution of risks, issues and changes related to the product development lifecycle.
The role will require an understanding of GenAI architecture, development frameworks, and troubleshooting to support execution of GenAI product development. The ideal candidate will be able to think creatively and assist in preparing analyses and presentations on both forward-looking strategy and achieved results. This role also requires collaboration with various teams, including effective collaboration with stakeholders of all band levels across GSG and American Express more broadly.
Key Responsibilities Include:
- Assist in applying Generative AI solutions to build pilots and products with high expectations on customer satisfaction
- Help to build customer service journeys and take ownership for the ideation, implementation, monitoring and reporting
- Partner with the Product Owner to write user stories, guide product definitions, and conduct user testing alongside engineering and data science
- Use data, conversational analysis, industry knowledge, and technical understanding to analyze the performance of existing solutions and to develop future capabilities
- Prioritize features and backlog/solutions based on product roadmap and strategy
- Identify project dependencies to resolve sequence of development
Partner with the rest of the Servicing Innovation team to support development and execution of strategic roadmaps for GenAI product development in alignment with strategic vision, in coordination with developers and engineers
- Assist Product owner in facilitating the resolution of complex risks, issues, and changes tied to initiatives and process with broad impact to their product or related group of products; managing and coordinating updates on risks, issues, and changes to ensure alignment with adjacent groups
- Thought leadership/creative problem solving to accelerate technological innovation for AXP and drive high impact
- Leverage existing data and customer feedback to drive product improvements
- Maintain pulse on industry trends in Generative AI
Minimum Qualifications:
- Passion to learn about innovative technologies and new approaches to create exceptional customer experiences
- Highly organized, taking individual initiative and accountability for getting results
- Solid technical understanding and skilled at articulation of complex product functionality to non-technical partners
- Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment
- Has an entrepreneurial mentality
- High ethical standards to work in a highly regulated environment and ability to responsibly consider and mitigate risks of applying AI related solutions
- Diligent and able to identify key questions, and assess how pieces of the puzzle interact and affect the overall project & timelines
- Recognize issues quickly and help to find a resolution through creative and effective problem solving
- Experience and passion in experimenting with Generative AI and Large Language Models, including prompt engineering and other methodologies
Preferred Qualifications:
- Experience in User Experience research and design, a familiarity with design thinking principles
- Experience working in delivery and implementation of complex, large-scale, high-performance applications/solutions
- Knowledge of Agile and Scrum development methodologies and IT project management
- Prior experience assisting product strategies, including feature prioritization, product road mapping, and requirements management
- Proven relationship-builder with strong collaborative skills, partnering with business stakeholders
- Engage in structured thinking in order derive meaningful, data-driven insights
- Excellent oral and written communication and presentation skills, including the ability to articulate complex issues in a simple, non-technical manner, to fluently bridge business and technical discussions, and to tailor communication to various audiences
- Experience in applying AI related solutions in a customer or colleague facing product
- Experience working in software development or analytics which will be relevant when understanding both user and technical requirements and making business decisions
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment Type: Full Time, Permanent
Read full job descriptionAmerican Express Interview Questions & Tips
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People are getting interviews at American Express through
People are getting interviews through
(based on 219 American Express interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
25%
22%
18%
10%
3%
3%
19% candidates got the interview through other sources.
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What people at American Express are saying
Rating based on 11 Product Manager
reviews
Anonymous · Product Management - Technology
in Bangalore / Bengaluru
Likes
Learning curve is good, Gbt Product is complex and interesting. C-suite management has clear vision and well defined roadmap.
Dislikes
Managerial roles from India geolocation ill/under trained, usually they are promoted to manager role for reasons - They have product knowledge as they would spent 10+ years in org. Seriously lacking work ethics and standards. My higher up manager was literally unable to meet the higher up expectations and would add undue pressure and..Read More
Read 11 reviewsProduct Manager salary at American Express
reported by
156
employees
with 2-9
years exp.
₹12.5
L/yr - ₹45
L/yr
25%
more
than the average Product Manager Salary in India
View more details
What American Express employees are saying about work life
based on 2.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
American Express Benefits
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American Express Gurgaon / Gurugram Office Location
Gurgaon Office
Headquarter
American Express Banking Corp., Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Phase-II
Gurgaon
Haryana 122002
Haryana 122002
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