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Manager-Risk Management
American Express
posted 1d ago
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Flexible timing
Key skills for the job
Job Description
This critical leadership role will be responsible for successful end to end delivery of Fraud risk (New accounts and Customer Management) capabilities and processes for Project Fusion by partnering with Product, Acquisitions, AET, Credit Operations and external vendors (Fiserv and Jocata) and COE team. This exciting role will cut across consumer & commercial, new accounts and customer management fraud risk.
Key Responsibilities:
- Drive successful transformation of Fraud risk capabilities and processes as part of Project Fusion for India market.
- Key lead and conduit between CFR, ICS Business & ICS Technologies Teams, Vendors (including FiServ & Jocata) and Fraud Servicing teams
- At New Accounts: Partner with vendors - Jocata and Fiserv, consumer and commercial credit bureaus and third-party vendors (ex. Bio-Catch), decision sciences, strategy teams (credit & fraud risk) and India business teams to migrate, simplify/enhance and implement new account fraud underwriting to Jocata.
- At Customer Management : Partner with Fiserv and Jocata, credit bureaus, FICO teams, internal CFR decision sciences and strategy partner teams across consumer and commercial, simplify/enhance and implement fraud authorizations, case setup rulesets and processes.
- Drive milestones towards flawless execution & implementation of our new set of issuing product platforms and capabilities (both consumer and corporate).
- Measure of success would also be driving more streamlined and simplified business with sound governance processes.
- Collaborate with workstream owners to identify & mitigate barriers to roadmap execution, including understanding critical cross-workstream and cross-platform dependencies.
- Partner with Tech SMEs, other Product Owners & Business SMEs to ensure an aligned capability development strategy is being deployed.
Qualifications
- Strong quantitative, analytical, project management and structured problem-solving skills in Fraud Risk Management
- Indepth knowledge of Falcon, Triad and Vision Plus platforms will be preferred.
- Ability and willingness to work in a fast-paced environment and on aggressive timelines.
- Effective team player and be able to manage multiple projects.
- Experience in analyzing data, drawing inferences, and making recommendations.
- Strong relationship management and negotiation skills with an ability to effectively collaborate with multiple stakeholders
- Thorough understanding of credit card business economics.
- Candour in communication
- An advanced quantitative degree in business administration, engineering, statistics, or economics and/or equivalent work experience will be preferred.
- Developing and maintaining strong working relationships with the credit bureaus, fintechs and other vendors
- Ensuring compliance with all regulatory requirements through robust risk policies.
- Continuously strive for excellence and lead with an external perspective
- Nurture and develop a high performing team
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment Type: Full Time, Permanent
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What people at American Express are saying
Risk Management salary at American Express
reported by
4
employees
₹15
L/yr - ₹31
L/yr
432%
more
than the average Risk Management Salary in India
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What American Express employees are saying about work life
based on 2.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
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