Oracle HCM Testing and Incident Manager

You Lead the Way. We ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

The Colleague Services (CS) organization within the Colleague Experience Group (also known as Human Resources) at American Express plays a critical role in providing the best-in-class services, capabilities, data, and insights that enable a great colleague experience. The organization builds and evolves essential products and services to enable the Colleague Experience Group (CEG) and the business. The CS organization manages the ecosystem of CEG products, processes, platforms, applications, third party partners, colleague insights and reporting, and colleague-related risk, compliance, and governance.

The Manager and the team will be at the center of the operations for CEG systems. The successful candidate will be responsible for managing testing framework and incident management (postproduction implementation issues) across the Oracle Fusion HCM (Human Capital Management) Platform (internally branded as MyInfo), including capabilities that enables the core HR, payroll, and benefit experiences. The candidate will coordinate across Technology, Product and Servicing/Operations teams to manage the stakeholder communications and expectations. Working in close partnership with the Technology and Product teams, you will drive effective system support through testing and operational rigor, continuously improving the colleague digital experience.

The Manager will be leading a team and will report into the Director, Digital Product Operations based in Gurgaon, IND.

Job responsibilities include:

• Responsible for creating end to end testing solutions to ensure efficient, comprehensive, high-quality delivery.
• Conceptualize system enhancements, exploring best in class solution to business problems using the right tools bringing them into reality through testing.
• Collaborate with cross-functional teams to identify testing requirements, prioritize tasks, highlight risks and resolve issues with mitigation approach.
• Establish and maintain metrics to measure testing effectiveness and identify areas for process improvements.
• Actively responsible for coordination of product enhancements from intake call to understanding business partners expectations, involved in requirements discussions developing proactive UAT approaches.
• Drive results with minimal postproduction issues, design incident management framework for various applications/modules and communication cascades therein to keep senior leadership informed.
• Understand and work on enhancing the currently laid out incident management/expanding communication framework for better awareness across the CEG network.

Key Skills

• Good understanding of UAT testing cycle and Agile methodology is mandatory
• Seasoned leader with experience in team management
• Understanding of Postproduction or Incident Management processes/framework will be preferred
• Understanding of Oracle HCM-MyInfo HCM platform with end-to-end data flow understanding from Taleo to MyInfo (HCM) to Payroll platforms (Dayforce, Global View) is ideal
• Ability to lead cross functional projects and deliver timely results in a matrixed organization
• Exceptional collaboration and communication skills to manage partnerships with business, technology, vendors, and cross functional leadership
• Excellent thought process with clear vision on future road map with the aim to make business objectives meet
• Flexible to work in multiple time zone or at least overlapping EST time zone due to key stakeholder presence

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.