Benefit Fulfillment Specialist

You Lead the Way. We ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

Purpose of the Role

We are seeking a Benefit Fulfillment specialist, responsible for managing and administering the benefits offered to the card members. The ideal candidate should have experience in benefits administration, a strong analytical mindset, and excellent communication skills.

Responsibilities:

• Work with our business partners on the benefits offered to the card members.
• Understand the management approach, principles and procedures, and apply these in practice.
• Create and maintain complete and accurate records to support the processes and meet audit requirements.
• Build relationships and manage challenging customer requirements and expectations.
• Assist with the design and implementation of new benefits programs or policies.
• Ensure compliance with all legal and regulatory requirements related to benefits.
• Educate employees about their benefits through presentations, meetings, or written communications.
• Administer benefits enrollment and termination processes.
• Handle benefits-related inquiries from employees and address their concerns promptly.
• Manage back office related activities

Experience Academic Background:

• Graduate with 3+ years of experience

Functional Skills/Capabilities :

• Knowledge of Sabre / GDS and understanding of Travel business preferred
• Excellent relationship and communication skills (written / oral) with proven ability to influence and negotiate with colleague /partners within and outside of TLS at all levels
• Ability to manage multiple priorities and be able to pivot priorities when required
• Ability to excel when faced with ambiguity in a matrixed, fast paced environment and utilize change management principles to drive results
• Proven ability to develop detailed execution plans (tasks, dependencies, timelines, etc.)
• Proficiency in MS Tools such as Excel PowerPoint
• Ability to work quickly, accurately, and independently.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.