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Senior Analyst
American Express
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Manage a team of Collection field executives by working extremely closely with the Agency management.
Institute enhanced collections infrastructure, capability, and governance.
Improve Collection efficiency.
Institute enhanced collections infrastructure, capability, and governance.
Improve Collection efficiency.
Responsibilities:
- Ensure attainment of key business metrics (Roll rates, Recovery) by identifying issues / trends and take appropriate action to solve for them.
- Participate in strategic planning and decision making with the local leadership team.
- Partner With agencies to Identify Opportunities/Root Cause, Deliver and Monitor Solutions to Improve Overall Performance through analysis on effectiveness of collections, KPI and collector level effectiveness Prepare and Maintain Monthly Scorecards for Self and The Team.
- Ensuring Adherence of All Operations Processes as Per Compliance Requirements. Ensure All Customer Escalations in Local Market Are Managed End to End in Consultation with ECU and GCO Office And Senior Management.
- Ensure Preparation and Submission of Engagement Documents.
Critical Factors to Success:
- Result Oriented
- Self-directed with strong interest in the collection business and passionate in driving business results
- Strong thought leadership with ability to incorporate analytical & operational aspects to design & implement innovative solutions to drive performance.
- Sound knowledge of company s products, policies, and operations systems & processes. Proven ability to successfully multitask and constantly juggle priorities.
- Ability To Partner and Influence Vendors, Peers and Management Excellent Verbal and Written Communication Skills.
Qualifications:
- Minimum Of 5 Years Work Experience in Collections and agency management
- Knowledge of Domestic Market Collections
- Experience in Field Collections
Academic Background: Any Graduate
Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors - Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential - Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
Minimum Qualifications:
Qualifications - Internal American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment Type: Full Time, Permanent
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People are getting interviews through
(based on 219 American Express interviews)
Job Portal
Referral
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Company Website
Walkin
Recruitment Consultant
25%
22%
18%
10%
3%
3%
19% candidates got the interview through other sources.
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What people at American Express are saying
Rating based on 85 Senior Analyst
reviews
Anonymous · Legal Operations
in New Delhi
Likes
My team leader pressured me so much in terms for going out for dinners lunches etc and when I started avoiding he made sure that my performance chart was good enough to not to shift me to anyother team as I kept on apply internally..moreover when i reached out to the HR for harrassment complaint she took his side even when I provided..Read More
Dislikes
they msde sure that I suffocated and leave the company which I eventually did
Read 85 reviewsSenior Analyst salary at American Express
reported by
596
employees
with 1-10
years exp.
₹5.8
L/yr - ₹23.3
L/yr
64%
more
than the average Senior Analyst Salary in India
View more details
What American Express employees are saying about work life
based on 2.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
American Express Benefits
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American Express Bangalore / Bengaluru Office Location
Bengaluru Office
American Express, 5th Floor, 100 Feet Road, Srinivagilu, Ejipura, Koramangala
Bengaluru
Karnataka 560047
Karnataka 560047
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