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American Express

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4.2

based on 3.1k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

253 American Express Jobs

Senior Business Systems Analyst

American Express Company

4.2

based on 3.1k Reviews

1-10 years

Gurgaon / Gurugram

1 vacancy

Senior Business Systems Analyst

American Express

posted 1hr ago

Job Role Insights

Flexible timing

Key skills for the job

Finance Data Analysis Data Analytics Biochemistry Business Analytics Operations

+ 4 more

Job Description

Join Team Amex and lets lead the way together.

The Global Servicing Group (GSG) organization delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The GSG MIS COE (part of GSG Global Strategy Enablement) is the primary point of contact for all Servicing function information needs and is responsible for Executive Decision Support through advanced analytics and MIS. The team has a global footprint, and this position will be based out of the American Express Service Center in Gurgaon, India

How will you make an impact in this role

Provide comprehensive MI Analytical support to Executive Leadership on key operations metrics across Servicing Functions within GSG.

Responsibilities:

Providing Analytical Decision Support across GSG through advanced analytics (from sourcing to staging data, generating insights to exposing them for consumption via reporting platforms/strategy implementation)

Systematically identify out of pattern activities in a timely manner and address information gaps by providing insightful analytics

Track and monitor key performance metrics across Servicing Functions in GSG and support executive MIS

Utilize various data analysis tools and techniques to identify opportunities for operational efficiency improvement

Collaborate with stakeholders to understand their analytical needs and translate these into effective solutions

Build collaborative relationships across GSG groups and participate on global teams to support process and system improvements through effective use of data

Stay updated with the latest industry trends and advancements in analytics methodologies and technologies

Minimum Qualifications

Preferably a minimum 7 years experience with at least 4 years in Quantitative Business Analysis/Data Science with experience in handling large data sets

Bachelors Degree or equivalent, preferably in a quantitative field

Post-graduate degree in a quantitative field will be an added advantage

Proficiency on Hive/SAS/SQL/Teradata/ Python/Statistical packages is essential with good understanding of Big Data ecosystems

Expertise in Machine Learning, Forecasting techniques will be an added advantage

Exposure to data visualization tools especially Tableau

Proven thought leadership, strong communication and relationship management skills

Ability to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing priorities

Conceptual and creative thinker with extensive background and interest in quantitative business analytics

Project management skills and ability to identify and translate business information needs into insights

Preferred Qualifications

Familiarity with GSG functions

Critical Factors to Success:

Provide analytical and decision support framework and address information gaps through insightful analytics and developing lead indicators

Build collaborative relationships across GSG groups and participate on global teams evaluating processes and making suggestions for process and system improvements

Ensure timely and accurate MIS based on customer requirements

Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers, partners, colleagues shareholders

Centrally manage MIS and key operational metrics and address functional data needs across operations and support teams

Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities