General Manager Operations- Malls

Role & responsibilities

• Develop a structured business plan for mall covering all key components of mall operation
• Taking complete accountability of the mall P&L
• Ensure proper tenant mix and zoning within the mall positioning. Develop and maintain a long-term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business.
• To prepare, review and adjust financial budgets, systems and processes and monitor performance against budget.
• To ensure smooth and positive relationship with the tenants, suppliers, and contractors.
• Preparation and development of marketing and annual event plans/calendar.
• Follow up on the collection of funds owed from tenants and implementation of contractual terms.
• Follow legal procedures with respect to mall operations and tenant interactions.
• Develop and upkeep the corporate mall identity - ensure adherence to corporate brand guidelines.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability. Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.