Senior Operations Manager, Amazon Tours

Want to showcase the future of automation to curious minds? Join our team as a Senior Operations Manager and help visitors discover how humans and technology work together to power modern commerce. Were seeking a Senior Operations Manager to lead Amazon Tours operations across India, Japan, and Australia. Based in Mumbai, this strategic leadership role will oversee tour delivery, team performance, and program growth across multiple fulfillment centers in the APAC region. The ideal candidate will combine operational excellence with strong people leadership skills to deliver exceptional experiences for Amazon Tours visitors.

Key job responsibilities
Lead and develop a team of tour guides and operations coordinators across multiple countries
Conduct regular site visits to evaluate tour quality, maintain standards, and provide coaching
Drive operational excellence through standardized processes, quality controls, and continuous improvement initiatives
Manage program KPIs including tour quality scores, visitor satisfaction, safety metrics, and operational efficiency
Develop and implement training programs to ensure consistent tour delivery across locations
Collaborate with fulfillment center leadership to ensure smooth integration of tour operations with facility activities
Partner with global Amazon Tours teams to share best practices and maintain program consistency
Manage regional budget and resources to support program growth
Ensure compliance with safety protocols, corporate policies, and local regulations


A day in the life
Start your morning checking in with your team in Japan, followed by a deep-dive into yesterdays metrics across all APAC sites. By mid-morning, youre walking the floor of a local fulfillment center, coaching tour guides and observing guest interactions. After lunch, lead a training session for new guides in Australia, then join a global stakeholder meeting to share APACs latest tour innovations and challenges. End your day reviewing safety protocols for an upcoming VIP tour while preparing for tomorrows flight to Tokyo, where youll spend the next three days conducting site audits and team development sessions.

About the team
Amazon Tours offers exclusive access to some of the worlds most advanced fulfillment centers through guided in-person tours. We are customer obsessed and strive to deliver educational, informative, and entertaining experiences that surprise and delight. Bachelors degree in Business, Operations Management, or related field
5+ years of operations management experience
5+ years of people management experience
Experience managing teams across multiple locations/countries
Strong track record of achieving operational KPIs and business goals
Excellent communication skills in English
Ability to travel 40-50% of the time within the APAC region