Amazon Tour Leader, Amazon Tours

Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing Amazons technology, innovative processes, and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazons rich history, our commitment to being Earths Best Employer, and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology, sustainability, and creating exceptional customer experiences.

Some occasional travel required.


Key job responsibilities
1. Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.
2. Set a high-bar as an indirect regional leader of Tour Leaders in other Amazon Operations sites. You are seen as a mentor to your peers and provide support as needed.
3. Responsible for managing Zendesk ques by responding and problem-solving customer inquiries
4. Develop a deep understanding of Amazons fulfillment processes, robotics technology, and company history.
5. Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
6. Highlight Amazons commitment to employee development, safety, and well-being.
7. Educate visitors about Amazons sustainability initiatives and the Climate Pledge.
8. Ensure tour groups adhere to all safety protocols and facility regulations.
9. Respond to questions from tour participants accurately and professionally.
10. Lead and support high level/VIP tours that require additional planning and coordination
11. Collaborate and Earn Trust with fulfillment center teams to stay updated on the latest developments and processes and gain support with site stakeholders.
12. Maintain and update tour content to reflect new technologies and company initiatives.
13. Collect and report feedback from tour participants to improve the overall experience.

A day in the life
As a Tour Guide at an Amazon Robotics Fulfillment Center, your day will be dynamic and engaging. Youll start by reviewing the days tour schedule and preparing any necessary materials. Before each tour, youll greet visitors, provide safety briefings, and distribute required protective equipment. During the tours, youll guide groups through various sections of the fulfillment center, explaining the intricate dance between human associates and robotic systems. Youll showcase how customer orders are processed, picked, packed, and shipped with incredible efficiency. Throughout the tour, youll weave in stories about Amazons history, our commitment to employee growth, and our sustainability efforts. Between tours, youll have time to refresh your knowledge, update tour content, and collaborate with colleagues on our global team. You may also participate in training sessions to enhance your skills and stay current on Amazons latest innovations.

About the team
Youll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazons innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams. Were a collaborative group that values creativity, continuous learning, and the ability to inspire others. As part of this team, youll have the opportunity to contribute to the development of tour content and help shape the publics perception of Amazons fulfillment operations. This role offers an exciting opportunity to be at the forefront of Amazons technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazons story and inspiring the next generation of innovators! - 1+ years of recent professional communications or PR experience
- Bachelors degree in communications, PR, or a related field
- -Speak, write, and read fluently in English and Hindi
- Strong written and oral communication skills