Program Manager

Role & responsibilities

• Define, design, launch and manage new transportation related programs in India, within Amazon Flex primarily hyperlocal, and on-demand business lines
• Gather requirements and conceptualize a product and program solutions to solve business problems, sustainably.
• Work with key stakeholders across various functions to define, launch and drive programs
• Will work as the bridge between operations and support teams like finance, global business operations teams, product teams, field operations
• Be the gate keeper of driver experience for the business lines, and balance this by co-owning cost and business goals
• Will positively impact the operating cost through technology and process interventions
• Will rely on influence (over authority) to align multiple WW and IN stake holders, to drive complex, medium to large projects. S/he will build the right scale mechanisms in a highly ambiguous environment, balancing between quality and pace of execution, with right framework to protect large business goals.
• Interact with senior IN and WW leaders, in discussions and through well written narratives
• Launch and expand the program as per Amazons requirements while being responsible for all customer satisfaction, performance, compliance, accounting and financial related metrics.

Preferred candidate profile

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules