Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Amazon Team. If you also belong to the team, you can get access from here

Amazon Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

2429 Amazon Jobs

Sr.Support engineer, Alexa Communications

0-7 years

Chennai

1 vacancy

Sr.Support engineer, Alexa Communications

Amazon

posted 5d ago

Job Description

Job summary
The Alexa Communications team s mission is to bring people closer together by enabling customers to use their Alexa-powered devices for convenient, natural, and expressive conversations with family and friends. Its still day 1 for our team and we want you to help us shape the future of voice-enabled technologies by raising the bar for operational performance and support across our organization.

Are you someone whos comfortable wearing many hats? Do you obsess about data, metrics, and scalability? Do you enjoy leveraging technology to automate daily operational activities? If so, were looking for you!
As a member of the Alexa Comms Ops team, you will act as a subject matter expert in systems availability, monitoring, and performance optimization. You will work directly with our development teams to identify and resolve primary causes of service impacting issues and implement mitigation to common failure scenarios. You will become intimate with the architecture of our systems, support software rollouts, build internal tools, and exemplify operational excellence.
This is a great opportunity to join Amazons world-class technical team, working with really smart and self-driven engineers. You will be a major contributor in providing a better customer experience to millions of users worldwide.

As a Sr. Operations Support Engineer, your key responsibilities will include:

Learn and use groundbreaking technologies.
Apply advanced troubleshooting/debugging techniques to root cause incoming tickets.
Drive projects that improve support-related processes and automated incident resolution.
Develop internal tools, primarily in Ruby or Java.
Analyze service architecture, metrics/thresholds, and make recommendations to maximize system performance.
Mentor junior engineers and drive operational excellence initiatives across the Alexa organization.
Balance support/ops requests with software development or systems engineering work while still having fun. - 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow


Employment Type: Full Time, Permanent

Read full job description

Amazon Interview Questions & Tips

Prepare for Amazon Support Engineer roles with real interview advice

Top Amazon Support Engineer Interview Questions

Q1. Maximum Subarray Sum Problem Statement Given an array of integers, determine the maximum possible sum of any contiguous subarray within the ... read more
Q2. Every time I enter a temple my money gets doubled and while leaving u have to donate 100 like this I go to 4 temple and when I leave the 4th ... read more
Q3. Minimum Number of Platforms Needed Problem Statement You are given the arrival and departure times of N trains at a railway station for a p ... read more
View all 2.2k questions

What people at Amazon are saying

4.1
 Rating based on 25 Support Engineer reviews

Likes

Transport facility

Dislikes

No work life balance stressfull job Focus and pip are considered more than work

  • Salary - Bad
  • +6 more
Read 25 Support Engineer reviews

Support Engineer salary at Amazon

reported by 169 employees with 1-6 years exp.
₹4.9 L/yr - ₹17.1 L/yr
54% more than the average Support Engineer Salary in India
View more details

What Amazon employees are saying about work life

based on 25.2k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

Submitted by Company
Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
Submitted by Employees
Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
View more benefits

Compare Amazon with

Flipkart

4.0
Compare

TCS

3.7
Compare

Google

4.4
Compare

Netflix

4.5
Compare

eBay

3.8
Compare

Wipro

3.7
Compare

Microsoft Corporation

4.0
Compare

Meesho

3.7
Compare

Myntra

4.0
Compare

Snapdeal

3.8
Compare

Uber

4.2
Compare

Accenture

3.8
Compare

Etsy

4.2
Compare

Tesla

4.2
Compare

Deloitte

3.8
Compare

Infosys

3.6
Compare

Cognizant

3.7
Compare

Apple

4.3
Compare

IBM

4.0
Compare

Facebook

4.3
Compare

Similar Jobs for you

Support Engineer 3 at Amazon India Software Dev Centre Pvt Ltd

Chennai

1-8 Yrs

₹ 16-18 LPA

System Development Engineer at Amazon India Software Dev Centre Pvt Ltd

Chennai

0-6 Yrs

₹ 20-24 LPA

Software Engineer at Amazon India Software Dev Centre Pvt Ltd

Chennai

1-4 Yrs

₹ 12-16 LPA

Software Development Engineer at Amazon India Software Dev Centre Pvt Ltd

Chennai

2-6 Yrs

₹ 20-22 LPA

Software Development Engineer at Amazon India Software Dev Centre Pvt Ltd

Chennai

0-7 Yrs

₹ 20-23 LPA

Software Development Engineer at Amazon India Software Dev Centre Pvt Ltd

Chennai

2-6 Yrs

₹ 20-23 LPA

Development Engineer at Amazon India Software Dev Centre Pvt Ltd

Chennai

2-6 Yrs

₹ 13-15 LPA

Applications Engineer at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

3-7 Yrs

₹ 12-16 LPA

Business Analyst at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

0-9 Yrs

₹ 13-14 LPA

Software Development Engineer at Amazon India Software Dev Centre Pvt Ltd

Chennai

0-7 Yrs

₹ 20-22 LPA

Amazon Chennai Office Location

View all
Chennai Office
40,3rd Floor, SP Infocity M G R Salai, Perungudi Kandanchavady, Chennai Chennai
600096

Sr.Support engineer, Alexa Communications

0-7 Yrs

Chennai

5d ago·via naukri.com

Amazon is hiring For Quality Specialist For Portuguese Hyderabad

0-4 Yrs

Hyderabad / Secunderabad

1d ago·via naukri.com

Amazon is hiring For LOA case Manager _ Work From Home _ Contract role

2-7 Yrs

₹ 5.5 - 5.5L/yr

Kolkata

1d ago·via naukri.com

Vendor Consultant

3-7 Yrs

Bangalore Rural, Bangalore / Bengaluru

1d ago·via naukri.com

Software Development Engineer, Amazon Customer Service

0-9 Yrs

Hyderabad / Secunderabad

1d ago·via naukri.com

Marketing Manager, IN Wireless

3-12 Yrs

Bangalore / Bengaluru

1d ago·via naukri.com

Sr. Prod. Compliance Associate, Selling Partner Experience

0-3 Yrs

Hyderabad / Secunderabad

1d ago·via naukri.com

LOA Case Mgr

2-12 Yrs

Hyderabad / Secunderabad

1d ago·via naukri.com

Sourcing Recruiter , Stores TA

2-11 Yrs

Bangalore / Bengaluru

1d ago·via naukri.com

Recently Viewed

REVIEWS

LTIMindtree

No Reviews

REVIEWS

LTIMindtree

No Reviews

REVIEWS

LTIMindtree

No Reviews

REVIEWS

LTIMindtree

No Reviews

REVIEWS

LTIMindtree

No Reviews

REVIEWS

LTIMindtree

No Reviews

REVIEWS

LTIMindtree

No Reviews

JOBS

Foundever

No Jobs

COMPANY BENEFITS

V-Mart

No Benefits

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent