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2373 Amazon Jobs

Sr.Support engineer, Alexa Communications

0-7 years

Chennai

1 vacancy

Sr.Support engineer, Alexa Communications

Amazon

posted 22hr ago

Job Description

Job summary
The Alexa Communications team s mission is to bring people closer together by enabling customers to use their Alexa-powered devices for convenient, natural, and expressive conversations with family and friends. Its still day 1 for our team and we want you to help us shape the future of voice-enabled technologies by raising the bar for operational performance and support across our organization.

Are you someone whos comfortable wearing many hats? Do you obsess about data, metrics, and scalability? Do you enjoy leveraging technology to automate daily operational activities? If so, were looking for you!
As a member of the Alexa Comms Ops team, you will act as a subject matter expert in systems availability, monitoring, and performance optimization. You will work directly with our development teams to identify and resolve primary causes of service impacting issues and implement mitigation to common failure scenarios. You will become intimate with the architecture of our systems, support software rollouts, build internal tools, and exemplify operational excellence.
This is a great opportunity to join Amazons world-class technical team, working with really smart and self-driven engineers. You will be a major contributor in providing a better customer experience to millions of users worldwide.

As a Sr. Operations Support Engineer, your key responsibilities will include:

Learn and use groundbreaking technologies.
Apply advanced troubleshooting/debugging techniques to root cause incoming tickets.
Drive projects that improve support-related processes and automated incident resolution.
Develop internal tools, primarily in Ruby or Java.
Analyze service architecture, metrics/thresholds, and make recommendations to maximize system performance.
Mentor junior engineers and drive operational excellence initiatives across the Alexa organization.
Balance support/ops requests with software development or systems engineering work while still having fun. - 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow


Employment Type: Full Time, Permanent

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What people at Amazon are saying

4.1
 Rating based on 25 Support Engineer reviews

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Transport facility

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No work life balance stressfull job Focus and pip are considered more than work

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Read 25 Support Engineer reviews

Support Engineer salary at Amazon

reported by 162 employees with 1-6 years exp.
₹5 L/yr - ₹17.1 L/yr
56% more than the average Support Engineer Salary in India
View more details

What Amazon employees are saying about work life

based on 25.2k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
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Amazon Benefits

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Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
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Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
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