Support Engineer III, Alexa Daily Essentials

The Alexa Daily Essentials org makes everyday life smoother and more organized for millions of customers. We strive to make Alexa your trusted daily companion, helping you stay on top of your day with smart reminders, timely alarms, and personalized news that matters to you. From making your kitchen time more enjoyable and efficient by revolutionizing the way families plan meals, shop for ingredients, and prepare food to ensuring you never miss important appointments, were there for lifes daily moments. Join our innovative team as we continue transforming routine tasks into seamless, delightful experiences that help customers make the most of every day.

Key job responsibilities
As a Support Engineer, you are a SME on your team and act as a subject matter expert for one or more services. You are viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team planning. You lead large multi-team projects and resolve the most complex support issues. You understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized. You participate in design reviews to identify and mitigate support risks. You work closely with development and QA teams to improve the change management life-cycle. You deep dive into automation issues to identify problems and work with engineering teams to resolve issues impacting fleet performance and availability. You develop automation tools to assist with daily systems administration tasks. You ll be considered a subject matter expert capable of root causing all platform issues. You design and develop complex high performing scripts and applications. - 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems