Manager, BDM, Services , Amazon

Value Added Services (VAS), India: The vision for Value Added Services (VAS) team is to transform how India buys high-consideration products online by offering them Best-In-Class After Sales services throughout the product life-cycle. VAS launched in Mar 2017 with appliance installations in specific cities. Today, we are focused on building a Pan-India 5rated life cycle service support for vast majority of Amazon customers across multiple categories. We aim to do this by leveraging skilled experts to provide services to customers across product life-cycle. We today provide following services at scale: (a) Pre-Purchase Service - Make a new purchase decision, (b) Ready-To-Use Service - Get started with a newly bought product, (c) Return Service - Solve issues with a newly purchased product, (d) Repair Service - Get continuous support during the life of the product, (e) Exchange Service - Help customers extract maximum value for a used product.

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethicIf yes, this opportunity will appeal to you.

The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for a Business Development Manager who shares Amazons passion for the customer someone who understands the importance of compelling programs in creating an overall customer (seller and buyer) experience.

In this role you will be responsible for working closely with external partners/vendors, finance and transportation teams. You will also partner with product management teams as well to identify long term features and programs to improve the customer and partner experience on the Amazon platform.

Key job responsibilities
Identify, analyze and work with operational teams to solve partner issues
Own program management for partner facing interactions and engage with partner teams to drive adoption for the program
Design, implement and audit key customer facing programs by partnering with internal and external teams
Own data analysis for the program
Monitor and resolve partner impacting operational issues to resolution
This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment

We are seeking a business leader with a broad skill-set which demonstrates analytical horsepower, excellent business judgment, strong negotiation skills, deep curiosity to uncover how things work, and a passion for building a world class shopping experience through services for our customers. The successful candidate for this high impact role will be a self-starter with a passion for problem-solving, have proven data analysis skills, have strong relationship management skills, demonstrate great voice and content creation skills, show strong ownership and commitment, have proven leadership experience in managing projects, and bring relevant insights to improve customer experience. - 5+ years of professional or military experience
- Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals
- Experience with sales CRM tools such as Salesforce or similar software