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Engaged Employer

Amazon

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4.1

based on 24.3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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1142 Amazon Jobs

Central Operations Support Executive, Central Support Team

Amazon India Software Dev Centre Pvt Ltd

4.1

based on 24.3k Reviews

1-5 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Central Operations Support Executive, Central Support Team

Amazon

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Operations Auditing Statistics Customer Experience Management CCTV Monitoring

+ 3 more

Job Description

The Central Ops Support Executive is expected to remotely support the daily operations of Fresh business along with other CST activities of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.
This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities:

1. Extract data and follow SOP to prepare reports as per assigned schedule

2. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
3. Trigger the audit/works to the sites for various operational performances.

4. Devise and deploy SOPs, analyse data, and propose features and processes.

5. Willing to work on weekends

Key job responsibilities
1. Extract data and follow SOP to prepare reports as per assigned schedule

2. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
3. Trigger the audit/works to the sites for various operational performances.

4. Devise and deploy SOPs, analyse data, and propose features and processes.

5. Willing to work on weekends - Bachelors degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel

Employment Type: Full Time, Permanent

Read full job description

Prepare for Operation Support Executive roles with real interview advice

What people at Amazon are saying

Operation Support Executive salary at Amazon

reported by 5 employees with 1-4 years exp.

₹3.5 L/yr - ₹3.8 L/yr

17% more than the average Operation Support Executive Salary in India

View more details

What Amazon employees are saying about work life

based on 24.3k employees

62%

52%

69%

77%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Amazon Hyderabad / Secunderabad Office Locations

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Hyderabad / Secunderabad (2) Bangalore / Bengaluru (2) Chennai (1)

Hyderabad Office

Amazon Development Center India Pvt. Ltd., 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Hyderabad Hyderabad

Hyderabad Office

Amazon, Divyashree Trinity Building, Plot No.6, Hi-Tech City Layout, Madhapur Village Serilingampally Mandal Hyderabad
Telangana 500081