Specialty Services Administrator, BXT-SE

At Amazon we believe that every day is still day one.

We pioneer. Were a company of pioneers. Its our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today s pioneers, that s exactly why there s no place on Earth they d rather build than Amazon.

Join our HR team for our regional Shared Services Hub located in CRI, which will support Amazon across certain LATAM (Brazil, CRI, Mexico and Canada) Countries. The Hub provides a multi-language capability to our internal customers and, we are looking for HR Administrators to join our growing Shared Services Centre. Reporting into an HR Shared Services Team Lead, role holders will provide HR Administration Services and support to our employees.



Responsibilities:

- Work on and support key employee life cycle processes such as new starters, data management, absence management, transfers and leavers.
- Input, update and maintain all HR related data in a timely manner. Maintain the accuracy of information and key changes as and when necessary and by deadlines as required
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
- Meet setup SLAs and KPIs
- Carry out audits and checks on data changes to ensure accurate and timely payment of the employee population. Maintain, manage and regularly audit all electronic personnel files.
- Participation in the continuous improvement of HR processes.
- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.





A day in the life
Work on daily tickets/Cases to support Employee Enrollments and International assignments
Support with Content management across various channels
Support with complex process like - Meal voucher calculations and delivery
Conducting C&S activity
Open enrollment and related activity
Supporting benefit policy
Contract management - 3+ years of human resources experience
- Experience with HR processes and systems
- English proficiency
- Bachelors degree is minimum