General Manager Business Development

Role & responsibilities

A Business Development Lead in a Domestic BPO plays a critical role in driving business growth, acquiring new clients, and expanding market reach. Their responsibilities include:

1. Business Growth & Strategy

• Identify new business opportunities in the domestic BPO sector.
• Develop and implement strategic plans to achieve revenue targets.
• Analyze market trends, competition, and client needs to refine business strategies.

2. Client Acquisition & Relationship Management

• Generate leads and convert prospects into clients.
• Develop strong relationships with potential and existing clients.
• Conduct presentations and pitch BPO solutions to clients.
• Negotiate contracts, pricing, and service agreements.

3. Sales & Revenue Generation

• Meet and exceed sales targets and business goals.
• Drive end-to-end sales cycles, from lead generation to deal closure.
• Work with internal teams to create customized solutions for clients.

4. Proposal & Solution Development

• Develop proposals, RFPs, and business presentations.
• Work with operations teams to design BPO solutions that meet client requirements.

5. Collaboration & Coordination

• Work closely with marketing, operations, and finance teams for smooth business operations.
• Provide insights on client expectations to the delivery team for service excellence.

6. Brand Positioning & Market Expansion

• Represent the company at industry events, trade shows, and networking meetings.
• Build and maintain a strong brand presence in the domestic BPO market.

7. Reporting & Performance Monitoring

• Track business performance and report key metrics to senior management.
• Identify areas for improvement and implement corrective measures.

Preferred candidate profile

Preferred Candidate Profile for a Business Development Lead Domestic BPO

1. Experience & Industry Background

• 5+ years of experience in business development, sales, or account management in the domestic BPO industry.
• Proven track record of client acquisition, revenue generation, and market expansion in the BPO sector.
• Experience in domestic markets, with a strong understanding of local business dynamics and customer expectations.
• Exposure to various BPO services such as customer support, telemarketing, collections, and back-office operations.

2. Educational Qualifications

• Bachelor’s or Master’s degree in Business Administration, Marketing, Sales, or a related field.
• An MBA or relevant certifications in Sales, Business Development, or BPO Management is a plus.

3. Key Skills & Competencies

✅ Sales & Business Development Skills – Strong ability to generate leads, pitch solutions, and close deals.
✅ Market & Competitor Analysis – Understanding of domestic BPO trends and competitor strategies.
✅ Client Relationship Management – Proven ability to build and maintain long-term client relationships.
✅ Negotiation & Persuasion Skills – Strong negotiation skills for contract closures and pricing discussions.
✅ Strategic Thinking & Problem-Solving – Ability to identify new revenue opportunities and implement growth strategies.
✅ Excellent Communication & Presentation Skills – Ability to present solutions to clients and internal stakeholders.
✅ Team Collaboration & Leadership – Experience in leading sales or business development teams.

4. Preferred Industry Connections

• Strong network in industries that frequently outsource BPO services, such as banking, telecom, e-commerce, healthcare, and insurance.
• Prior experience working with decision-makers (CXOs, VPs, Directors) in potential client organizations.

5. Personal Attributes

• Self-motivated, goal-oriented, and able to work under pressure.
• Adaptable to changing market conditions and client needs.
• Willingness to travel for client meetings and industry events.