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Operations Manager
Alorica
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- 4 of the top 5 wireless providers
- 4 of the top 8 healthcare companies on the Fortune 500
- 4 of the top 10 banks on the Fortune 500
- 5 of the world s largest retailers
- 4 of the top 10 largest car manufacturers
- 10 of the top 20 regulated utility companies
- 3 of the 5 largest technology companies
- Freshers to 5yrs of experience with Customer Support
- Experience in an International Voice Process.
- The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
- Candidates who have experience into domestic Voice Process can be considered as freshers.
- Provide customer support and resolve customer queries via call.
- Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Candidate should be flexible to work in 24*7 environments (US Shift).
Employment Type: Full Time, Permanent
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(based on 52 Alorica interviews) What people at Alorica are saying
Rating based on 5 Operations Manager
reviews
Anonymous · Operations
in Bengaluru/Bangalore
Things are good here, amazing support from the leadership team
Nothing as such
Read 5 reviewsOperations Manager salary at Alorica
What Alorica employees are saying about work life
Alorica Benefits
Curious, Creative Culture Flexible Schedules Opportunities for Growth Referral Bonuses 
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