Desktop Support Engineer

Designation- Desktop support Engineer.

Experience- 1+years.

Location- Mumbai

Package- 3 to 3.5lpa

Notice period- Immediate Joiners to 30days

JD-

Good communication skills.

Graduation is a must

Logging call received by Business Users from Email/Phone/Web

Hardware fault diagnosis & isolation on desktops / laptops. 1st level of support on under warranty.

OS Support on Windows XP, Windows Vista, Windows 7, Windows 10 & other System Software support.

Software Support on Office Automation, Anti-virus software, E-Mail Client

Providing REMOTE SUPPORT to the calls logged by the out-location branches

Configure / troubleshoot network connectivity of desktops / laptops

Troubleshooting related to Internet, Intranet.

Laptop/Desktop Encryption Support.

Configuring the print servers & resolving printing problems of the users

Performing any Install, Move, Add or change (IMAC) at the client level

Support for 2 factor authentication, VPN connectivity support

Basic support (L1) on RF-Guns / PPAD Management. Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting.

Basic Support (L1) on Voice / Videoconferencing (VC) Management (Client Side). Escalating and Coordinating with respective vendor and/or team in case of Voice/VC equipment failure.

Co-ordinate and escalation with other support groups.

Interested candidates can their resumes on kiran.Dake@allieddigital.net