Desktop Support Engineer

Role & responsibilities

• Installation and Roll out services of new desktops & laptops
• Verification of hardware configuration with the MBL baseline
• Hardware fault diagnosis & isolation on desktops / laptops. First level of support on desktop / laptops under warranty / AMC with third party vendor & vendor coordination for L2/L3 & Spares support
• Installation and OS Support - Repair / Re-Installation or fresh Installation
• Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications
• Configure / troubleshoot network connectivity of desktops / laptops & network printers
• Installation, re-installation, configuration of peripherals e.g. printers, scanners etc.
• Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.) & vendor coordination for L2/L3 & Spares support.

Preferred candidate profile

• 1 - 3 Yrs of experience in desktop support