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Hiring For IT Desktop Support Engineer

2-4 years

₹ 2 - 4L/yr

Bangalore / Bengaluru

1 vacancy

Hiring For IT Desktop Support Engineer

Atos

posted 1d ago

Job Description

Work Location: Bangalore

Experience:2 to 4 years

Notice period: Immediate to 15 Days

Max CTC: 4 LPA

Work Mode: Work from office

Shift: General


Primary skills: Resolving IT Tickets of Internal Employee, Laptop Reinstallation, Coordinating with Windows team & Hardware related issue


Job Description:


  • Support to end users to resolve their IT related issues.
  • installations of operating system win10 / 11, System configuration support.
  • Troubleshooting OS, Hardware and standard applications issues.
  • Co-ordination with various support teams and Vendors to resolve the issue.
  • Follow up and coordination with OEM vendors for Hardware cases.
  • contributing in enhancing the user experience by understanding the business critical environment for the users.
  • Configuration of IT Assets.
  • Field incoming tickets from end users to resolve IT related issues.
  • Perform L1 desk-side support desktop/laptop and related devices
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Identify and learn appropriate software applications used and supported by the organization.
  • Configuration of Print devices (network and local)
  • L1 Network support.
  • Hands and legs support to server and Network support team.
  • Update the patches for desktops from company portal win10 /11.
  • Ensure the entire Desktop (Including standalone PCs) shall be updated with the Latest Security Patches. Raise timely alert and take immediate action to mitigate any virus outbreak.
  • Load/reload standard build operating system & configurations.
  • Preventive Maintenance & activities.
  • hardware related issues requiring warranty replacement and support.
  • Receiving enquiries, incident reports, complaints on various components of IT Support environment.
  • Able to provide Desk-side Support for various Desktop related issues like install/uninstall software, drivers, printers, proxy/email settings, etc.
  • Maintaining IT inventory and ordering new hardware based on approvals.



Employment Type: Full Time, Permanent

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What people at Atos are saying

4.1
 Rating based on 7 Desktop Support Engineer reviews

Likes

Working environment

  • Job security - Excellent
  • +3 more
Dislikes

No healthcare facilities

  • Promotions - Bad
Read 7 Desktop Support Engineer reviews

Desktop Support Engineer salary at Atos

reported by 26 employees
Lock Unlock
₹1.2 L/yr - ₹4.5 L/yr
17% more than the average Desktop Support Engineer Salary in India
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