Job Opening For IT Helpdesk

Greeting from Allied Digital !!

Allied Digital is well renowned as a leading Global IT Transformation Architect, with an impeccable track record for designing, developing, deploying and delivering end-to-end IT Infrastructure services.

Opening for Desktop Engineer with Allied Digital (Work from Office)

Position : IT Helpdesk

Job Location : Bandra Kurla Complex / Nariman Point

Education : Graduate / Diploma

Exp : 1 to 5yrs

Shift : General shift

Working days : 6

Salary Range - 20k to 30k CTC

Immediate Joining

Email - gurvinkaur.sahani@allieddigital.net

ESSENTIAL DUTIES AND RESPONSIBILITIES

Call Management

• Email checking, call logs and email closure by replying to user with status.
• Phone calls, assignment of calls & follow-up for closure.
• Workflow system full overview & process
• Mandatory call log in Workflowsystem, and review process calls Daily, Weekly, monthly etc.

Inventory management

• All new assets should tagged and maintain data in related inventory list and Workflow system.
• Monthly share addition/deletion to Finance for FA register update and Corporate Function for insurance
• Maintain Asset list as per location/entity wise

Vendor Management

• Take follow-up with vendor for daily case to case basis for laptops calls.
• Co-ordinate with different vendors for service/billing issues.
• Maintain vendor list

Invoice & payments

• Make entry in invoice submitted to accounts sheet
• Take approval on invoice, scan the same and submit to accounts for payment.
• Take follow-up for payment and update vendor
• Store payment advice
• Reconciliation of invoices

Reports

• Weekly call report
• Weekly Task update report
• Weekly Printer report
• Insurance file report - first day of month
• Shift done report - first day of month
• MIS report
• Any other report on requirement basis

Other work

• New Joinee updation in New Joinee list & put reminder to create email ids
• After joining send IT manual and update user list
• Shift schedule preparation on every Friday.
• Asset Label Printing
• Gate pass preparation if material sending out & track the same
• Zoom meeting creation

Check for VC help one day prior to meeting and accordingly assign call to engineer.

Thanks & Regards

TA Team

Allied Digital Services Ltd.