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35 Agilent Technologies Jobs

Field Service Application Engineer

4-7 years

Hyderabad / Secunderabad

1 vacancy

Field Service Application Engineer

Agilent Technologies

posted 10d ago

Job Role Insights

Flexible timing

Job Description

Provides technical & application services & support to Agilent customers. This includes timely and cost-effective problem resolution with the objective to enhance our customer experience and meet Agilent contractual agreements. Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provides highly qualified leads to sales. Performs a set of required admin tasks to ensure flawless customer service for contract and trade customers.
Job Roles & Responsibilities
Responsibilities of this position include but are not limited to;
  • Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers in markets of Biopharma / Proteomics / Pharma / Food etc. at identified locations at PAN India level.
  • Deliver customer education courses on-site as well at COE labs
  • Cost & time effective application method deployment on Agilent instruments
  • Promptly troubleshoot method/technology transfers issues from one instrument to another.
  • Lead projects requiring coordination with other functions & customers.
  • Deliver product seminars for customers, prospects, and employees.
  • Training of internal & external team and provide technical support.
  • Respond promptly to related customer queries & help in prompt resolution of customer escalations.
  • Participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs.
  • Perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products as required.
  • Co-ordinate internally with all the field sales team and Managers to ensure that the key customers are delighted.
  • Must be willing to travel extensively

Qualifications
  • Master s Degree in Chemistry/Analytical Chemistry / Instrumentation / Pharmacy / Biotechnology or equivalent
  • Relevant basic/theoretical knowledge of analytical instruments like HPLC, LCMS, LC-QTOF, GPC, GC, GCMS, ICPMS, ICPOES, AAS, UV, FTIR etc. (preferably LCMS, LCQTOF) Biopharma exposer will be added advantage
  • Experience more then 4 years
  • Candidate should enjoy travelling and visiting customers.
  • Excellent numerical, verbal and written communication, troubleshooting and problem-solving skills along with good organizational & negotiation skills.

Employment Type: Full Time, Permanent

Read full job description

Agilent Technologies Interview Questions & Tips

Prepare for Agilent Technologies roles with real interview advice

Top Agilent Technologies Application Service Engineer Interview Questions

Q1. What instruments are you knowledgeable about that are used in the chemical and healthcare industries?
Q2. Analytical instruments and their applications? What is Columns and bond elut ? Differentiate phases in chromatography? How and to whom you c ... read more
Q3. Could you provide an explanation of the application for each instrument you have mentioned?
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What people at Agilent Technologies are saying

What Agilent Technologies employees are saying about work life

based on 330 employees
76%
88%
69%
66%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Agilent Technologies Benefits

Cafeteria
Work From Home
Health Insurance
Gymnasium
Soft Skill Training
Job Training +6 more
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