Customer Service Admin

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.

Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, contract issues/administration or lease administration.

Would be responsible for booking service orders, upselling or cross-selling products and/or processing quotes and managing other sub processes.

Resolves problems by applying established policies, procedures and tactics, take lead and hold people accountable where required and able to drive discussion for building solutions.

Technical Skills :

Communication Skills :

Problem-Solving Abilities :

Attention to Detail :

Time Management :

Customer Service Orientation :

Adaptability and Learning Agility :

Team Collaboration :

Requires higher education or specialized training/certification, or equivalent combination of education and experience.

Typically at least 1-3 years of relevant experience for entry to this level.