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Premium Employer

Eversana

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3.6

based on 165 Reviews

Video summary

22 Eversana Jobs

Client Relation Specialist

Eversana India

3.6

based on 165 Reviews

3-7 years

Pune

1 vacancy

Client Relation Specialist

Eversana

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Operations Order Management System Database Management CCTV Monitoring Order Processing Process Improvement

+ 1 more

Job Description

THE POSITION :

Responsible for the execution of key business functions within the Order Management department including order processing, call center support and returns processing focused on customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

Order entry and maintenance
E-mail monitoring and support (responding to Client and Customer inquiries)
Resolve return credits that require further review before credit can be issued.
Work with other departments on client resolutions/special projects as required.
Maintain applicable client work instructions.
Maintain Pricing database for applicable clients.
Entry of Overages, Shortages, and Damages into the applicable system
Call center support (answering emails - Client Customer Service lines)
All other duties as assigned.
Ability to work as a team and individually.
Collaborative work style
Excellent verbal and written communication skills
Customer service orientation
Reliability
Ability to multitask.
Continuous Process Improvement - The incumbent is expected to work with the Manager and Call Center Support in continually evaluating the efficiency, productivity and accuracy levels of the department and making process improvements to attain high levels of achievement in each business function performed by Order Management.
Operational Tasks - The incumbent provides key support services for the Order Management department including entry of orders, responding to inquiries and problem resolution. The position will have direct contact with Eversana clients and clients customers because of the Order Management business function, therefore effective communications skills, written and oral, are critical. The incumbent is also a key resource for the entire department as workload demands allocation of resources to various business functions. The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.