Customer Support Specialist

Hello,

About Advantmed

Founded in 2005 and based in Santa Ana, California, Advantmed LLC is a healthcare information management company that provides healthcare organizations with the solutions they need to elevate their financial and clinical performance. Our transparent, innovative risk adjustment and quality improvement solutions drive better outcomes.

Visit www.advantmed.com to learn more about our latest job openings.

• Job Title: CSR/Chat Support
• Location: Gandhinagar (Infocity)
• Shift Timing: - US Shift (8 PM IST 5:30 AM IST)
• Experience: - 1+ Years

Job Descriptions

• Prior experience with customer service/call centers/BPO/KPO in relevant job roles
• Excellent communication skills (Both Written & Verbal)
• Basic knowledge of computer operating systems and MS Office based applications
• Ability to work on data and generate various types of reports/ad-hoc reports with tight deadlines
• Strong customer-centric approach with the ability to understand and address customer needs and concerns effectively.
• Ability to work in a dynamic and fast-paced environment, handling multiple tasks simultaneously.
• Excellent analytical and problem-solving skills to resolve concern efficiently.
• Collaborative attitude with a willingness to work as part of a team to achieve common goals.