Executive - Customer Service - Inbound Process (1-5 yrs)

- Handing incoming queries attending calls online

- Chat with customer by answering queries resolving issues providing all the information required about product or services

- Ensure customer satisfaction act as a first contact person

- Manage and lead team in process

- Develop strategies to smoothen process

- Coordinate with team leader too

- Prepare and present detail report

- Handle escalations and find solutions

- Implementing new technology to provide satisfactory answers to maintain high customer satisfaction

- Team work by providing training and support